What are the responsibilities and job description for the Customer Care Specialist position at Central Arkansas Workforce Development Area?
Job Description of Customer Care Specialist:
The Customer Care Specialist provides customer service to banking customers through online portals and other electronic systems, often using an Interactive Teller Machine.
Duties and Responsibilities of Customer Care Specialist:
- Answer questions about account types and banking products, such as CDs, money market accounts, loans and credit cards
- Check on the status of customer accounts and track checks and payments
- Review and explain account charges
- Assist banking customers who are victims of fraud, theft or identity theft
- Assist customers with replacing lost or stolen credit or debit cards
- Assist with address changes
- Other duties assigned
Qualification & Requirements of Customer Care Specialist:
- All hiring decisions are contingent on the selectee passing background check and drug screening.
- Answer questions about account types and banking products, such as CDs, money market accounts, loans and credit cards
- Check on the status of customer accounts and track checks and payments
- Review and explain account charges
- Assist banking customers who are victims of fraud, theft or identity theft
- Assist customers with replacing lost or stolen credit or debit cards
- Assist with address changes
About the Central Arkansas Workforce Development Area
The Central Arkansas Workforce Development Centers specialize in recruiting and placing skilled professionals in a variety of industries on behalf of employers in Central Arkansas. We help people find jobs and provide workforce solutions to businesses.
CAPDD/Arkansas Workforce Center is an “equal opportunity employer/program,” and “auxiliary aids and services are available upon request to individuals with disabilities.” Arkansas Relay Service: 1-800-285-1121 (Voice) 1-800-285-1131 (TDD) or TDD 711.