What are the responsibilities and job description for the Branch Lead position at CENTRAL BANCOMPANY?
Management of the day-to-day retail operations in the branch. Assign duties and work schedules to ensure efficient functioning of the teller/new accounts areas of the branch.
Acquire and maintain thorough understanding of security procedures. Monitor and review bank’s security procedures and control access to vault. Supervise vault operations and procedures.
Conduct scheduling of employees’ hours, rating performance, and recommending salary actions. Perform other functions of personnel administration, such as employment interviews, training and development, coaching, counseling, and performance reviews. Confer and participate with the branch manager in resolving personnel problems.
Ensure staff’s thorough knowledge and understanding of compliance and regulatory issues relating to teller and customer service areas (i.e. Bank Secrecy Act, Regulations CC, E, DD, P, etc.) evidenced by appropriate application of these regulations in day-to-day operations.
Ensure neat and orderly work areas; ensure that all cash, negotiables and confidential records are secured and/or disposed of properly.
Consistently demonstrate proficiency in providing exemplary customer service in person and by telephone. Actively listen to customers and maintain a friendly, positive and professional attitude. Resolve difficult situations with tact and diplomacy.
Maintain thorough knowledge of all bank products and services; ensure branch personnel acquire and maintain knowledge of all bank products and services.
Actively take advantage of all sales opportunities, cross-selling bank products and services to new and existing customers, ensuring recommended products and services meet needs of customer.
Actively participate in iSTEP program; attend appropriate sales and iSTEP training; utilize iSTEP program initiatives; work with manager to set iSTEP goals and make every effort to reach targeted goals. Make referrals. Coach branch personnel in sales skills.
Participate, support and coach branch personnel in sales programs to generate new customers.
Perform new account and teller duties and responsibilities when necessary.
Attend all required training.
