Service Coordinator 2 - HCS IDD - 1581

Minimum Starting Hourly Rate: $20.45/hr for applicants with a High School Diploma or Associates Degree

Minimum Starting Hourly Rate: $21.37/hr for applicants with a Bachelors Degree

Maximum Starting Hourly Rate - Dependent on Qualifications

Benefits

• Health
• Dental
• Vision
• Life Insurance
• Generous Paid Time Off - 9.23 hrs per pay period
• 10 Observed Company Paid Holidays
• 8 Hours Annual Volunteer Time Off
• Retirement Plan w/ Employer Match
• Employee Assistance Program
• Flexible Spending Account

GENERAL DESCRIPTION

Serves as the primary Service Coordinator for the consumer on his or her caseload currently being served in the Home and Community-based Services and/or Texas Home Living waiver programs. Responsible for the development of a relevant Person Directed Plan (PDP) based on the needs and desires of the consumer and the ongoing evaluation of the plan. Facilitates planning meeting discussions to discover these needs. Responsible for the service planning, monitoring of the plan, crisis prevention, and assessment of each assigned consumer. Works closely with a network of internal and external service providers. Responsible for completing accurate documentation within the timeframes set forth by the unit and HHSC. May be required to drive among the 5 different service counties to make face to face contacts and attend planning meetings of each assigned consumer. Performs complex (journey-level) social services work. Work involves serving as a liaison between clients and their families in obtaining assistance and rehabilitative treatment. May provide guidance to others. Works under general supervision, with moderate latitude for the use of initiative and independent judgment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Adhere to the Work Values and Behavior Addendum and demonstrate the qualities listed of: high ethical values, trustworthiness, integrity, cooperation, personal accountability, cultural sensitivity, conflict resolution and problem solving, appreciation and recognition, and respect and dignity. All of these qualities along with regular attendance, dependability, and promptness are required to provide quality and consistent services to IDD consumers.
• Interact effectively and create and maintain a professional working relationship with all individuals, internally as well as externally. Willing to accept coaching and constructive criticism from others while developing effective working relationships with all team members. Support team concepts and cooperate with others to achieve team objectives. Does not engage in gossip or negative talk, but instead is focused on solutions and ways to improve morale.
• Assessment: Responsible for the assessment of consumer needs based on the discovery process using the appropriate tools. Completes Service Coordination Assessment annually or as status changes. Completes PAS/HAB assessments as needed annually or as status changes. As needed: Updates ICAP (Inventory for Client and Agency Planning) assessment every 3 years or as status changes, Completes the IDRC (Intellectual Disability/Related Conditions) assessment if needed and renews annually prior to expiration date.
• Service Planning: Responsible for the development and ongoing evaluation of the Person Directed Plan, including facilitating the planning team meeting. Service planning may include counseling clients and families on placement options of service facilities. HCS plans must be faxed to the provider (with proof of fax confirmation) within 10 days from the date the planning meeting was held. It is recommended that annual planning meetings should be held within 90-45 days prior to expiration of the IPC. Revisions to the plan should be completed within 10 days of notification that a revision is needed. Request for transfer of provider should be initiated within 3 days of notification of desire to transfer. Completes annual packet with appropriate forms and submits to Administrative Assistant within 10 days from the date of the meeting.
• Monitoring of the Plan: Responsible for making face to face contacts with consumers on assigned caseload based on the frequency set forth in the Person Directed Plan. Responsible for meeting the unit policy regarding meeting an A (51-face to face) goal of 95% and a B (52-additional face to face or collateral contact) goal of 100%. Documents delivery and satisfaction and progress or lack of progress for both waiver and non-waiver services at least once every 90 days.  Service Coordinators may be responsible for approving, approving and coordinating clients’ trust fund accounts.
• Documentation: Responsible for entering and final approving service tickets/progress notes into the Electronic Health Record (EHR) every Monday by 5pm for the previous week. This deadline will be superseded by the Encounter Data deadline issued by the IDD Data Manager.
• Communication: Responsible for carrying a work cell phone and returning calls from the office phone and work cell phone by 5pm the next business day. Responsible for checking emails daily and responding by 5pm the next business day. Must contact Supervisor when out for the day or running more than 15 minutes late. Must indicate on calendar where they are going and a general time of when they should be returning.
• Participate in the Random Moment Time Study as required, including completing the required training.
• May be required to drive to the different 5 service counties, as needed, to complete job duties. At times may be required to travel outside the catchment area for trainings or for cases with extenuating circumstances.
• Other duties as assigned.
• Demonstrate high ethical standards, trustworthiness, and personal integrity. Regular attendance, dependability, and promptness are required for the 8-5 work day or agreed upon hours 100% of the time, to ensure consistency and completeness of program’s processes.
• Professional Development - Successfully complete training required to maintain skill competency and cross training to ensure consistency across program procedures. Complete continuing education as required by professional standards and the Center.
• Frequent daily driving within the catchment area is required.

GENERAL QUALIFICATIONS

Experience/Education/Licensing/Certification

• Bachelor’s degree in Psychology, Social Work or related social services area
• Associates degree in a social, behavioral, human services or health related field including psychology, social work, medicine, nursing, rehabilitation, counseling, sociology, human development, gerontology, educational psychology, education, and criminal justice, OR;
• High School diploma or a certificate recognized by the state as the equivalent of a high school diploma, and two years of paid or unpaid experience with individuals with intellectual or developmental disabilities

Knowledge/Skills/Abilities

• Central Counties Services incorporates principles of trauma-informed care, which includes cultural sensitivity, in all areas of service delivery. All job descriptions include the responsibility to learn about and implement trauma-informed practices within the scope of work for the position.
• Ability to facilitate planning team meetings and develop the Person Directed Plan (PDP) based on the needs and desires of the consumer and family/guardian.
• Ability to assess the consumer’s situation and revise the PDP accordingly.
• Responds to consumer crises in a responsive and timely manner.
• Ability to interview all relevant persons in the discovery process.
• Ability to complete plan documentation and progress note documentation within timeframes set by the division. Documentation must be timely and accurate.
• Ability to proficiently utilize computer programs, e.g., Microsoft Word and Excel.
• Ability to see, hear and talk effectively within job requirements.
• Ability to stand, sit and walk for extended periods.
• Ability to effectively handle potentially aggressive behavior in a positive manner.

Relationship Skills

• Ability to communicate effectively, both verbally and in writing.
• Work behavior must be compatible with Center value statement and Policies and Procedures
• Manual contributing to an environment of problem solving, building trust, conflict resolution, and customer service.
• Ability to perform tasks effectively and efficiently.
• Ability to plan and schedule work and implement directives without constant supervision.
• Ability to present a professional appearance and conduct when representing the Center.
• Ability to work cooperatively and productively with supervisor, individuals, co-workers, and groups of persons at all levels of activity, contributing to a strong spirit of teamwork.
• Ability to establish and maintain effective working relationships with staff, other agencies and the general public using tact, courtesy and good judgment.

Additional Requirements

• Must have and maintain a valid drivers’ license with an acceptable driving record.
• Regular attendance and reliability is critical to business operations.

EQUAL OPPORTUNITY EMPLOYER

Central Counties Services is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, genetic information, or any other characteristic protected by state or federal law.

Qualifications