Cancer Care Coordinator - Oncology

At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day. Central Maine Healthcare is seeking a Cancer Care Coordinator to join our team at the Oncology office!This is a Full Time, benefits eligible position Position Summary:The Cancer Care Coordinator functions as a receptionist, secretary, scheduler and reimbursement specialist and as such, facilitates the care of patients with life threatening illnesses across the continuum.Regulatory Requirements:• High School Graduate or Equivalent required• Minimum of two (2) years medical office experience preferred.• Previous experience with health insurance and patient billing preferred.• Completion of medical terminology course required.Duties and Responsibilities:Demonstrates Competency in the Following Areas:1. Check in patients:• Accurately registers patients• Identifies and bands patients according to CMMC Patient Identification policy.• Validates/verifies demographic information and insurance information.2. Promptly answers telephone; triaging calls to appropriate person.3. Obtains and collates all patient health information before patients’ scheduled appointment; verifying that all necessary information is available.4. Accurately scans all patient health information into EMR5. Evaluates the necessity of and performs prior authorizations and pre certifications to ensure reimbursement for services.6. Verifies eligibility for patient assistance funding and other indigent programs. Refers patients with resource issues to social worker.7. Collects payments for office visits, provides receipt to patient and in cash drawer.8. Accurately prepares bank deposit daily.9. Coordinates the scheduling multiple patient appointments for the following:• Medical oncologist/Radiation oncologist• Interventional radiologist• Surgeon• Nuclear medicine/PET/CT scanning• Second opinion oncologists at tertiary/quaternary care facilitiesThis includes collating and sending all necessary patient health information in a timely manner.10. Coordinates the chemo/biotherapy and radiation oncology schedules, by cycle, managing the inevitable delays and revisions caused by patient condition and communicating such to the interdisciplinary team.11. Manages schedule to provide frequent, unanticipated patient visits. Adjusts providers’ schedule to accommodate.12. Demonstrates interpersonal skills necessary to communicate with patients dealing with life threatening illnesses. (Empathy, compassion, patience, humor)13. Schedules urgent diagnostic testing for acutely ill patients on unit, coordinating with other members of the interdisciplinary team.14. Coordinates planned and unplanned admissions to acute care, including providing an updated patient medical record.15. Assists with the transportation of patients to acute care under the direct supervision of a registered nurse.16. Assumes responsibility for maintaining access to unit during Rapid Response/Code situations. Contacts EMS for transport.17. Customer Service: Interacts with all individuals in a consistent manner, providing attention, support, and assistance to foster an environment of exceptional personal service.a. Maintains a pleasant and helpful demeanor, and presents a professional appearance toward all internal and external customers at all times.b. Consistently initiates interaction to provide assistance to individuals who may not be direct customers of the employee (i.e. asks patients who appear to be lost if they need assistance in finding their way).c. Takes appropriate action to recover from a service difficulty, ensuring that the necessary action is taken to affect a resolution to the customer’s problem.d. Conducts all work activities with respect for coworkers, including the maintenance of a pleasant and professional environment, fostering calmness during stressful situations.e. Interacts with supervisory personnel in a professional, supportive and courteous manner, venting emotions appropriate to time and place.f. Demonstrates a commitment to service by consistent attendance and punctuality, scheduling absences according to departmental requirements, and incurring unplanned absences only when unavoidable circumstances exist.What It’s Like Working At CMH: We are all about our team members growth and health. That why we prioritize work/life balance, community-based wellness initiatives and tuition reimbursement or student loan repayment for ALL of our team members. CMH offers a robust benefits package that includes: Robust Paid Time Off (PTO) program Medical plan with enhanced Tier 1 benefits provided within the CMH system. Dental plan Vision plan Health Savings Account (HSA) Basic Life insurance at no cost Supplemental Life insurance Long-term disability insurance 401(k) or 403(b) retirement savings plans Tuition IO partnership for student loan repayment assistance and tuition assistance Family leave program for Parental Leaves Comprehensive Wellness Program Living in Central Maine: While not at work, our team members enjoy the endless opportunities for entertainment that Maine has to offer. Outdoor enthusiasts can enjoy skiing, boating along the coast and hiking at a state or national park. Centrally located to several popular attractions, residents can embark on day trips to Boston, North Conway, New Hampshire and Boothbay Harbor. Maine is a wonderful place to raise a family, with safe communities and great public and private schools. About Central Maine Healthcare: Central Maine Healthcare is an integrated healthcare delivery system serving 400,000 people living in central, western and Midcoast Maine. CMH's hospital facilities include Central Maine Medical Center in Lewiston, Bridgton Hospital and Rumford Hospital. CMH also supports Central Maine Medical Group, a primary and specialty care practice organization. Other system services include the Central Maine Heart and Vascular Institute, a regional trauma program, LifeFlight of Maine's southern Maine base, the Central Maine Comprehensive Cancer Center and other high-quality clinical services. If you are passionate about making a difference and are looking for your next great career opportunity, we look forward to reviewing your application!

Employment Type:

Full time