Frattallone's - Sales Associate

Frattallone's Hardware and Garden Center is looking for a few Retail Sales Associates 

We are looking for Retail Sales Associates that will provide excellent customer service so that our customers will truly enjoy their shopping experience at our stores.  In this role, you will connect with our customers, by greeting them and asking if there is something in particular you can help them find. Your ability to create personal connections with our customers and an ability to promptly resolve any potential customer issues or complaints, will make you successful in this role.

We can provide you with a flexible schedule that will fit your schedule.  Our store managers are eager to meet with you to discuss your needs and to fill ours.  If you choose to work Full Time or Part Time we have great benefits available for you.

Customer Service:

• Smile and greet all customers who enter the department or come within a normal speaking radius of the sales associate. The greeting should include an open-ended question such as "How may I assist you today?" or "What can I help you find today?"

• Practice excellent customer service and listen intently to customer needs.

• Direct customers to the appropriate products for the particular customer need.

• Build customer confidence by supplying product knowledge and technical assistance as it relates to the selection, use, and installation of products sold by CNRG.

• Perform sales counter functions such as order entry, special orders, and price lookup.

• Accept and respond to telephone inquiries from customers in a polite manner that provides the information sought by the customer.

• Merchandise product on shelves or other fixtures according to corporate or other plan-o-grams.

• Make new product recommendations to store management based on customer feedback.

• Write sales orders and special orders using CNRG point-of-sale systems in an appropriate manner and so orders are processed completely and correctly by suppliers the first time.

• Assist in cycle counting of inventory according to a schedule established by management.

• Stock shelves with incoming products as necessary.

• Sign and merchandise product in the store as necessary.

• Face and front product at the beginning and end of each shift, and as time permits.

• Notify regular customers about new products and upcoming store promotions.

• Maintain a clean and organized sales counter and selling area so that customers do not perceive CNRG in a negative manner based on store conditions.

• Assist with customer loading of items purchased in the store as necessary.

• Use CNRG Resource Center to submit instances of items with incorrect retail prices, items that will not scan properly, or items with incorrect descriptions.

Benefits:  Full TIme

• Group Health Insurance

• Medical GAP Insurance

• Health Savings Account

• SHARx program–wonderful discount on high dollar Medications

• Dental Insurance

• Vision Insurance

• Critical Illness Insurance

• Accident Insurance

• Vacation

• Sick and Safe time/Holiday pay

Employer Paid Benefits:

Employee Assistance Plan, Life and AD&D, long term Disability

Generous employee discount. 

Benefits Part Time:

Dental Insurance

Vision Insurance

Accident Insurance

Employee Critical Illness

Sick and Safe time

Generous employee discount

This job is an hourly position (non-exempt from overtime). The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee.

Central Network Retail Group, LLC complies with all applicable equal employment laws, including the Americans with Disabilities Act. Qualified individuals with a disability may request reasonable accommodation from the company.