Marvin's - Sales Associate
Job Posting for Marvin's - Sales Associate at Central Network Retail Group, LLC (CNRG)
Sales associates provide excellent customer service to CNRG - Marvin's customers by listening to customers, helping customers identify and clarify their needs, and reacting with accurate information and product recommendations.
Customer Service
This job is an hourly position (non-exempt from overtime). Though successful sales associates may be considered for other opportunities within the company, the position carries no guarantee of career progression. The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee.
Central Network Retail Group, LLC complies with all applicable equal employment laws, including the Americans with Disabilities Act. Qualified individuals with a disability may request reasonable accommodation from the company.
Customer Service
- Smile and greet all customers who enter the department or come within a normal speaking radius of the sales associate. The greeting should include an open-ended question such as "How may I assist you today?" or "What can I help you find today?"
- Practice excellent customer service and listen intently to customer needs.
- Direct customers to the appropriate products for the particular customer need.
- Build customer confidence by supplying product knowledge and technical assistance as it relates to the selection, use, and installation of products sold by CNRG - Marvin's.
- Perform sales counter functions such as order entry, special orders, and price lookup.
- Accept and respond to telephone inquiries from customers in a polite manner that provides the information sought by the customer.
- Merchandise product on shelves or other fixtures according to corporate or other plan-o-grams.
- Make new product recommendations to store management based on customer feedback.
- Write sales orders and special orders using CNRG - Marvin's point-of-sale systems in an appropriate manner and so orders are processed completely and correctly by suppliers the first time.
- Assist in cycle counting of inventory according to a schedule established by management.
- Stock shelves with incoming product as necessary.
- Sign and merchandise product in the store as necessary.
- Face and front product at the beginning and end of each shift, and as time permits.
- Notify regular customer about new products and upcoming store promotions.
- Maintain clean and organized sales counter and selling area so that customers do not perceive CNRG - Marvin's in a negative manner based on store conditions.
- Assist with customer loading of items purchased in the store as necessary.
- Use CNRG - Marvin's Resource Center to submit instances of items with incorrect retail prices, items that will not scan properly, or items with incorrect descriptions.
- Possess working knowledge of company and store security measures.
- Understand common techniques employed by shoplifters or others seeking to defraud the company and remain vigilant about observing suspect activity and reporting it to management.
- Follow company safety guidelines and basic safety practices at all times. Participate in regular store safety meetings.
This job is an hourly position (non-exempt from overtime). Though successful sales associates may be considered for other opportunities within the company, the position carries no guarantee of career progression. The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee.
Central Network Retail Group, LLC complies with all applicable equal employment laws, including the Americans with Disabilities Act. Qualified individuals with a disability may request reasonable accommodation from the company.
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