Community Resource and Care Coordinator

We are expanding our team to serve the needs of our community in the Lake of the Ozarks, Missouri area!  Central Ozarks Medical Center (COMC) is excited to announce an opening for an OB/GYN & Pediatric Registered Nurse Coordinator position for our Osage Beach Clinic!

COMC is a Missouri non-profit, federally qualified health center that has served Pulaski, Laclede, Camden and Miller counties for over 40 years.   Our goal is to provide the highest quality, affordable healthcare to the communities we serve. COMC is looking for a mission-driven team member who is comfortable working with patients with diverse backgrounds. Applicant must be a motivated, self-starter able to quickly adapt to new and changing conditions while maintaining a professional demeanor. 

COMC offers a robust compensation and benefits package, (including medical, dental, vision, life insurance, long and short-term disability, and retirement).  We have an excellent staff and a wonderful patient population. The scenic Lake Ozark area is a great location for raising a family and enjoying a variety of outdoor recreational activities.

We believe that health care is a right and not a privilege.  Based on that belief, we have evolved into a health center that offers high-quality health care regardless of age, race, sex, disability, religion or ability to pay. Our mission continues to be successful because of committed, dedicated and caring staff. 

Responsibilities:  The Community Resource and Care Coordinator plays a pivotal role in improving the coordination and quality of care for individuals, promoting better health outcomes, and enhancing the overall efficiency of the healthcare system.  

Essential Duties and Responsibilities:

• Serves as PrEP/PEP Navigator for all COMC patients and maintains a robust tracking system of all patients newly diagnosed with HIV and New and established patients receiving PrEP.
• Provide HIV education to members of the community and members of the COMC team as part of infection prevention and reducing stigma.
• Works comfortably with target populations including homeless, LGBTQIA, and HIV positive groups.
• Participates and helps plan and organize in activities relating to funded projects (e.g., COVID, HIV, and SUD).
• Collaborates with other Outreach COMC team members to develop and maintain a comprehensive database of community resources, including social services, healthcare facilities, educational programs, employment services, housing assistance, and other relevant resources.
• Collaborates with local health departments, school districts, and hospitals to ensure access to resources.
• Connect patients to relevant internal and external resources, with the goal of enhancing patient health and well-being, increasing patient satisfaction, and reducing health care cost.
• Work proactively, independent of constant supervision, to meet organizational goals.
• Increase utilization of preventative care for assigned patient population to include Medical, Dental, and Behavioral Health services.
• Reduce emergency room utilization and hospital readmissions through engagement and education.
• Increase healthy living comprehension by providing culturally, linguistically, and socioeconomically appropriate education.
• Improve patients’ ability to self-mange chronic illness and participate in shared decision-making.
• Manage engagement activities for assigned patients to close gaps in care and increase HEDIS/STAR scores.
• Other duties as assigned.

Qualifications Requirements:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Must be BLS or CPR certified or become certified during probationary period and maintain certification throughout employment with COMC.  Must maintain CEUs as directed by COMC.

Education and/or experience: High school diploma or GED required; Must have completed an accredited Medical Assistant Certification program and be a Certified Medical Assistant (CMA) or must earn CMA certification within 90 days of starting the role.  Experience with an electronic health record is preferred. Clinic or hospital experience preferred.

Language Skills:  Ability to respond to inquiries or complaints from customers and regulatory agencies.

Mathematical Skills:  Knowledge of fundamental math, adding machine, calculator, and Microsoft office.

Reasoning Ability:  Ability to define problems, collect data, establish facts, and draw valid conclusions. 

Other Skills and Abilities: 

• DEPENDABILITY AND RELIABILITY: Performs all duties and assignments whether or not supervision is present.
• COMMUNICATION SKILLS: Expresses ideas, information, and instruction in a positive and effective manner.

• TEAMWORK and COOPERATION: Works cooperatively with coworkers and supervisor. Acts as an effective team member with other employees through cooperation.
• JUDGMENT: Makes reasonable and appropriate decisions.
• ADAPTABILITY: Readily and effectively adjusts to changing ideas and activities.
• ROLE MODELING: Acts as a good role model for other employees.
• CREATIVITY: Shows imagination and innovation in solving problems.
• ATTENDANCE: Reliably reports for work as scheduled, willing to work OT when needed.
• SAFETY: Follows all safety rules and works in a safe manner.
• PRODUCTIVITY: Produces an acceptable amount of work, of sufficient quality in an appropriate amount of time.

Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This includes moderate physical effort consisting of occasionally lifting or moving over 50 pounds of weight.

Travel Requirement: To fulfill the responsibility of the position travel to all COMC locations will be required.  Employee should have valid Missouri driver’s license. Overnight travel may also be required in specific incidences of training, conferences, etc.

Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Knowledge of, and compliance with, HIPAA and 340B regulations is required. Confidentiality of patient information is mandatory.

About COMC:
Central Ozarks Medical Center has been providing quality health care in Central Missouri since 1979. Central Ozarks Medical Center’s staff members are committed to leading the way to healthier communities. COMC offers a wide range of services based on the needs of the communities we serve. We pride ourselves on offering high quality healthcare regardless of insurance status.

Our Mission
COMC is committed to leading the way to healthier communities by reducing barriers to care, ensuring access for all, and creating a positive working environment of engaged team members with a shared goal.

Our Values
At COMC, we use the following strategically anchored values to guide all our actions:

Selfless Service: We lead by example

• Be Accountable
• Treat others with respect
• Assume the best
• Act with self-awareness

Approachable: We communicate openly

• Disagree with respect
• Ask questions
• Communicate effectively
• Value different perspectives
• Share a unified message with one voice

Resilient: We enable and Inspire

• Celebrate success and accept setbacks
• Remove barriers
• Ensure inclusivity and diversity

Passionate: We promote community

• Build Strong relationships
• Be a good partner
• Identify opportunities

Responsive: We take action

• Look for solutions
• Challenge the status que
• Learn from the past, look to the future
• Act with good intentions

Resourceful: We collaborate

• Interact with colleagues
• Promote multi-disciplinary teams
• Serve as good stewards of COMC resources
• Act with self-awareness