Telephone Service Representative (TSR) Work-from-home positions
**Candidate must reside in Kentucky, Tennessee, or Texas.
$22.14hr. full-time, 40 hours a week (and with premium pay program enabling you to earn up to $31.04/hr.) Full health insurance and IRA.
We are looking for experienced call center/answering service agents (sometimes called Telephone Service Representatives or TSRs) who want to work from home for a great company and who will stay with us long-term.
Who are we? We are, statistically, the highest quality telephone answering service in America. We’ve been in business for 38 years under a single owner and our headquarters are in Bend, Oregon.
This is not a sales position, our TSRs process incoming calls only.
Candidates for these positions must reside in Kentucky. We are hiring individuals who are customer-centric and detail-oriented; with solid typing skills and who are strong linguistically (verbal and written). An empathetic yet confident comportment is also an essential attribute.
Our training is thorough and the “people” skills that you’ll learn will prove valuable for the rest of your lifetime.
Age is no barrier. Full paid-training is provided.
Because of the nature of our 24/7/365 business, with heavy call traffic on weekends, expect to work both Saturdays and Sundays, along with three sequential days during the week.
Job Description:
You will be processing incoming calls for various businesses that are located throughout the United States. The TSR’s task is to take messages accurately and efficiently, and then deliver that information to our clients per their individual message-relay protocols. The Centratel TSR utilizes a specialized telephone system specifically designed for answering services.
The clients we serve include service businesses (whose personnel are in the field and away from their business phones); medical and veterinary offices that receive emergency patient calls during and after normal business hours, property management companies, heating and air conditioning firms, funeral homes, hi-tech operations, etc.
Job Requirements:
Physical Requirements:
Wages and Benefits:
Starting wage is $22.14 per hour with quick escalation, keyed to performance, to $22.14-$31.04 per hour. To meet the highest performance criteria typically takes 30-60 days. (Most of our trained TSRs earn at the $28.79-$31.04 per hour level)
**No phone calls, please. We will contact you if further information is needed.
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