What are the responsibilities and job description for the Call Center Rep CH1 position at Centrica?
The Customer Service Representative (CSR) will be responsible for the provision of professional, quality customer service, sales and product knowledge. A Customer Service Rep is a role model and leader and must solve problems, make informed decisions and manage their time wisely in order to achieve maximum results.
- Contacting customers in regards to past due accounts and collecting payments
- Answering inbound phone calls and collecting customer information accurately.
- Booking of all calls in our operating system.
- Help solve problems that affect the service, efficiency, and productivity.
- Ensure effective customer service is maintained by scheduling resources in an appropriate manner to respond to customer traffic volumes.
- Dispatching technicians, scheduling service calls, and assisting with new home equipment commencement scheduling.
- Minor customer resolution and warranty registration as needed.
- Any other tasks as assigned from time to time.
Requirements
- Must have experience within Customer Services.
- High school diploma.
- Solid negotiation, conflict resolution, and people management skills.
- Excellent teamwork and team building skills.
- Strong problem identification and problem resolution skills.
- Ability to create and edit sales materials and presentations.
- Ability to effectively communicate both verbally and in writing.
- High level of proficiency with Word, Excel PowerPoint software packages.
Direct Energy and its subsidiaries are an Equal Opportunity Employer – EOE/M/F/Disabled/Veterans.
Centrica is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.
If you need special assistance or an accommodation while seeking employment, please email interview@directenergy.com. We will make a determination of your request for a reasonable accommodation on a case-by-case basis.
PLEASE APPLY ONLINE by hitting the 'Apply' button.
Applications will ONLY be accepted via the ‘Apply’ button.
This role is being handled by the Centrica recruitment team and NO agency contact is required.