Contact Center Assistant Manager

Position: Contact Center Assistant Manager

Location: 114th & Dodge Branch

Hours:  Monday through Friday, 9:00AM to 6:00PM and some Saturday's from 8:55AM to 1:00PM. 

What You'll Do:

• Leadership: Lead by example, embodying Centris' Vision, Mission, Core Values, Service Promises, and Team Principles. Work alongside the Manager to achieve strategic goals and performance metrics.
• Team Development: Recruit, manage, and empower a high-performing team dedicated to delivering outstanding member experiences. Foster a culture of accountability, continuous improvement, and exceptional service.
• Service Excellence: Ensure unparalleled service for both internal and external members. Support the Contact Center team in handling inquiries, resolving issues, and processing transactions efficiently.
• Member Experience: Support both contact center team and Centris members to ensure calls and messages are answered promptly by actively participating in processing transactions and member inquiries ranging from basic to advanced.
• Member Engagement: Act as a primary resource for member inquiries, providing guidance on products, services, and technology. Implement training programs focused on building long-term relationships with our membership.
• Process Improvement: Evaluate current procedures and recommend enhancements to boost departmental efficiency. Stay updated on industry best practices to drive continuous improvement.

Job Requirements:

• Bachelor's degree in business administration, Finance, or related field preferred.
• Minimum of 3 years of experience in a leadership role within a contact center or customer service environment.
• Proven track record of team management, development, and performance optimization.
• Exceptional communication, problem-solving, and decision-making skills.
• Ability to thrive in a fast-paced, dynamic environment while maintaining a focus on quality and member satisfaction.
• Experience in call center and financial institutions is preferred. 

Why Centris?

• Competitive salary and benefits package
• Opportunities for career growth and advancement
• A supportive and inclusive work environment
• Make a meaningful impact in the lives of our members and the community

Ready to Dive In? Your Journey Starts Here!

Join us at Centris Federal Credit Union and embark on a career that's truly rewarding! 

Check out this short video to see the Centris Contact Center Experience:  https://youtu.be/vClwRaiKwiQ