Clinic Manager - MA

Description

JOB SUMMARY

Responsible for the supervision of non-clinical staff at assigned clinic sites. Duties include scheduling/supervision of staff and management of daily operations. The Clinic Manager/ MA will report to the Practice Administrator and may have responsibilities at other clinic sites.  Position responsibilities include staff scheduling, patient registration, managed care compliance, medical records management and quality assurance. Will serve as back up for Medical Assistant staff at clinic if/when staffing levels require.

DUTIES AND RESPONSIBILITIES

• Coordinate referrals and maintain referral tracking system.
• Supervise front desk operations and coordinate clerical staff training as well as providing disciplinary actions with same.
• Supervise and/or perform general administrative functions to include follow-up mail correspondence with insurance companies, referral physicians, and patients.
• Assist patients and family as necessary with understanding insurance plan benefits and requirement.
• Collect and organize program statistics and submit statistical reports to Director of Community Clinics.
• Anticipate patient customer service needs and assist immediately with the resolution of patient and/or other complaints referred by the Clinic Director. Periodically assist management with customer service training presentations for clinic personnel.
• Assist with preparations for on-site chart audits for managed care plans.
• Abides by CentroMed safety and infection control policies and procedures.
• Participates in the agency’s Quality Improvement Program.  
• Work with Medical Assistants at clinic to ensure coverage of shifts and take over patient responsibilities as needed due to scheduling needs.
• Perform and assist as needed with injections, vital signs and medical treatment
• Triage patients for medical treatment by provider as needed
•  Performs other duties as assigned

PERFORMANCE STANDARDS

            Performance will be evaluated using the Performance Evaluation CDB Form No. 1006c (Rev 2/94) wherein a satisfactory overall rating is considered a minimum acceptable level of performance.  

Qualifications

QUALIFICATIONS

Education:   High School Diploma or equivalent (Required) 

       Valid Medical Assistant certification or completion of valid Medical Assistant program (Required)

 Experience:   Minimum of one-year experience working with patient information and admissions to include scheduling of

                         appointments. 

                         Experience in Accounting or Bookkeeping preferred. Some computer knowledge and use of calculator 

                         Good clerical skills to include typing of 30 wpm and good working knowledge of basic math.

 Other:             Bilingual/bicultural in English/Spanish

                        Must be able to communicate effectively both verbally and in writing with minimal supervision.

   Ability to be credentialed by CentroMed under FTCA guidelines required.

   Must have an understanding of medical technology and terminology.

  PHYSICAL REQUIREMENTS

• Must be able to perform the essential functions of the position.
• Must be able to meet the attendance requirements of the position.
• Must not pose a threat to the health or safety of other individuals in the workplace.
• Physical ability to lift up to 20 pounds unassisted.
• Must be able to deliver excellent customer service, externally and internally