Business Office Manager

1.  Assure compliance with all internal financial policy & procedure using the Business Office Resource Manual, Federal/State laws and regulations; manage Accounts Receivable/Payable, Census, Ancillary Billing, Petty Cash, Payroll, Human Resources, and Safety Committee.

2.  Develop specific plans for the operation of the Business Office, delegate work to staff consistent with their ability, train office staff, and establish good working relationships with all departments.  Establish sound priorities in task accomplishments, act decisively when progress on the job is delayed, and meet established schedules and deadlines.

3.  Understand, comply with, and promote all rules regarding Residents’ Rights, promote positive relationships with residents, families, visitors, and regulators, to include presenting a professional appearance.

4.  Attend Medicare and Admissions Meetings to assist with evaluating financial status of prospective admission, review Medicare eligibility (Medicare Advantage), and understand the process for proper Medicare Notices of Non-coverage for the right to a QIO Expedited Review or Demand Bill process.

5.  Act as primary contact for Accounting and Billing issues that may involve computer hardware/software with timely notification to the Accounting, CBO or Home Office IT Department.

6. Assist, in the Medicaid eligibility/application process. Counsel residents and/or responsible parties (families) on spend down, documentation and other requirements for Medicaid approval upon admission.  Identify residents that the facility should become Rep Payee and proceed with proper steps to obtain.

7. Complete, maintain, and communicate accurate census reports; reconcile daily while tracking/verifying on Admission Tracker and other CBO reports to resolve discrepancies per established guidelines; submit information and reports timely to CBO vendors.  Obtain and submit all required documentation as per CBO Framework guidelines; accurate reporting room/board and ancillary charges; follow monthly financial close calendar adhering to timelines.

8.  Evaluate and monitor days sales outstanding within established guidelines; assist corporate collection personnel in pursuing past due accounts persistently and maintain proper back-up documentation; discuss all collection problems reviewing AR Aging reports with Administrator as needed and resolve within established time frames; take action to prevent accounts from becoming past due.

9. Comply with, support and enforce Company policies involving all safety and infection control procedures. Act as Chairperson of the facility’s Safety Committee.

10.  Must adhere to Guardian Elder Care’s Code of Conduct and Corporate Compliance Program.

11. Attend and participate in educational activities, in-service training, staff meetings and resident activities as needed; assist in orientation and training.

12. Participate in Quality Improvement activities as assigned.

13.  Collect payments and answer questions relating to patient accounts.

14. Handle incoming phone calls in a professional manner and direct them to the appropriate personnel.

15.  Greet guests and visitors and direct them appropriately.

16.  Handle banking arrangements as required.

17. Organize and maintain filing system for invoices and reports.

18.  Practice safe working habits.

19. Review completed admission packets for completeness and accuracy.

20. Enter information from admission packet into billing system accurately.

21. Create business files from completed admission packets, filing and maintain files as needed.

22.  Print face sheets for admissions and upon request.  Disseminate face sheet to chart, physician offices, and Pharmacy.

23.  Maintain an understanding of the forms within the admissions sign-in packet.  Assist with the sign in of new admissions as needed.

24.   Create new facility forms as needed.

25.    Complete the process for getting residents “Optioned” for nursing home care.

26. Resident trust fund to be maintained according to Federal, State, and company guidelines; properly safeguard resident funds and valuables entrusted to the business office; and deposit all funds received per company policy.

27. Complete other non-clinical and duties assigned by NHA