NIGHT AUDITOR - FT

SUMMARY
Oversees front desk duties, accounting, payment processing and customer service during the night and early morning.

DESCRIPTION

Process daily audit of the hotel's financial data, and handle the requests and transactions of the hotel guests, and coordinate with the other departments as necessary.
Verify each Front Desk shift's transactions
Process credit card transactions
Post tax charges to all guest folios
Finalize transactions completed during the day
Create and/or print required reports
File or transmit reports as directed
Verify and prepare registration cards for aniving guests
Prepare folios for departing guests
Handle hotel phone system, transfer calls, and take messages for guests as well as hotel staff
Take, modify and cancel guest reservations
Verify, balance and review hotel suite availability
Check in/out guests. Perform "express checkout" duties. Verify departure dates and offer to make future reservations
Post telephone charges, valet charges, and other miscellaneous charges to guest accounts.
Administer guest payment policies
Responsible for shift cash transactions per cash handling procedures
Responsible for maintaining hotel key security system
Administer guest safe deposit boxes
Responsible for knowing hotel emergency procedures
Coordinate with other departments to fulfill guest special requests
Communicate facilities and services to guests at check-in
Answer guest questions regarding local area facilities
Must wear proper uniform at all times in accordance with the Standards of Appearance policy.
Notify Housekeeping and Maintenance of any reported problems with suites and/or grounds
Employee must adhere to all work rules, procedures, and policies established by the company including, but not limited to, those contained in the employee handbook.
Carry out any reasonable request by management that I am capable of performing.

BENEFITS

Competitive wage commensurate with qualifications.
Medical insurance and 401(k) plan.
Century Hospitality is an equal opportunity employer. We evaluate qualified applicants without regard to race, sex, religion, national origin, disability or protected veteran status.