What are the responsibilities and job description for the Inside Sales Consultant position at Ceramic Technics LTD?
Description
About Us
Headquartered in Alpharetta, GA, Ceramic Technics Ltd. (CTL) is a leading importer and distributor of sophisticated, high-quality porcelain, ceramic, natural stone, glass, water-jet mosaics, and LVP (SPC) offering hundred of collections to clients throughout the retail, multi-family, hospitality, healthcare, corporate and educational sectors. Ceramic Technics has been problem-solving for over 30 years with dedicated Architectural Consultants that cater to all of North America. We are looking for a talented, passionate, and motivated Inside Sales Consultant.
Job Summary:
This position serves as support to the sales team and contractor customers by providing product and service information; project tracking, following up on open quotes, resolving product and service problems, helping with VE options, lead information, and MSDS sheets, with the objective of pulling through new and existing sales opportunities.
Essential Responsibilities
- Communicate clearly, professionally, and effectively with contractor customers and salespeople via telephone and/or e-mail in their assigned territory.
- Open and maintain customer accounts by recording account information including customer contacts, locations of service, etc.
- Update business partner accounts into a software program with current data.
- Support the end-to-end sales process to include following up and communicating to the contractor customer.
- Works directly with Design Consultants to pull through specifications.
- Verify and provide pricing; calculate margins; track special pricing to ensure the proper price is on quote and order.
- Review existing quotes by region and follow up to pull through orders with supports from the customer service group.
- Process sales orders into a software program (Salesforce)
- Process sample requests as needed for contractor customers and ensure formal submittals are completed and signed.
- Utilize organization tools within the software to resolve any open orders that need attention so that factory order and freight pick up can be completed.
- Working directly with A&D consultant to resolve any product-related issues or shortages with contractor customers.
- Execute the strategic goals as detailed by the Director of Contract Sales.
Requirements
Competencies:
- Time management skills
- Organizational skills, prioritize and multi-task in a fast-paced environment
- Detailed oriented
- Problem-solving and conflict resolution
- Strong verbal and written communication skills
To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum Requirements:
- 5 years of customer service/project management experience.
- 2 years of purchasing or logistics experience.
- Advanced proficiency in Microsoft Word, Excel, and Outlook
- SAP Business One or similar preferred
- Salesforce experience
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills required of personnel so classified.
Ceramic Technics, Ltd. is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We are a Drug-Free Workplace.
