Login Technician

Certified Group is a leading North American provider of laboratory testing, regulatory consulting, and certification & audit services. Certified Group includes Food Safety Net Services (FSNS), Certified Laboratories, EAS Consulting Group, Labstat International Inc., Advanced Botanical Consulting & Testing (ABC Testing Inc.), Microconsult Inc., and Micro Quality Labs Inc. Certified Group provides laboratory testing and regulatory consulting services in the food & beverage, dietary supplements & NHP, cosmetics, OTC, tobacco, nicotine, cannabis, hemp, and other industries.

We are currently looking for a Login Technician to join our growing team!

JOB SUMMARY

• Physically receive all samples sent to Certified Laboratories via internal and external couriers and/or by clients.
• Review the Sample Receipt report for discrepancy errors and make the necessary corrections to the entered sample.
• Interact with clients and/or other internal laboratories with any sample inquiries.
• Validate the entered analysis results to ensure accuracy of transcription.
• Perform clerical review of entries- ensure any mistakes are corrected.
• Provide clients support when making requested changes to Certificates of Analysis. Maintain a record of the client requested changes.
• Maintain customer records by updating account information and ensure all information is accurate including assigned test analysis quotes.
• Build and maintain productive collaborative relationships within the department and across the organization to effectively support the customer.
• Prioritize daily assignments, workload, plan, and organize to keep a smooth and accurate workflow.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other departments.
• Provide other general office support as needed and requested.
• Collaborate with technical leadership to ensure the correct method, specification and dilutions are logged.
• Make suggestions for when new products/grades and specifications should be created to expedite logging.
• Responsible for the shipping of packages while using proper procedures for the packaging of samples, supplies and documents.
• Other duties as required.

MINIMUM QUALIFICATIONS

• High School diploma or GED
• Critical thinking – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Excellent organizational skills - ability to use your time, energy, resources, etc. in an effective manner.
• Time management – one’s own time and the time of others.
• Training – teaching and guiding others how to complete a process from beginning to end.
• Strong relevant qualitative and quantitative skills.
• Excellent arithmetic skills – using mathematics to solve problems.
• Good communication skills – speaking, reading, writing and listening.
• Manual dexterity.
• Ability to stand for prolonged periods and lift up to 40 lbs.

PHYSICAL DEMANDS

• Dexterity of hands and fingers to operate a computer keyboard, mouse and to handle other communications/computer components
• Potential exposure to odors, fumes, airborne particles, hazardous chemicals, and microbiological pathogens
• Noise level varies from quiet to loud
• Temperature varies from hot to cold
• Interactive and fast-paced team oriented tasks
• Occasionally lift and/or move up to 25 pounds.
• Color vision and depth perception

Benefits:

• Progressive 401k Retirement Savings Plan
• Employer Paid Short- Term and Long-Term Disability, and Life Insurance
• Group Medical
• Tuition Reimbursement
• Flexible Spending Accounts
• Dental
• Paid Holidays and Time Off
• Many positions which qualify for the company bonus program

Certified Group values diversity in its workforce. The company is firmly committed to a policy of Equal Opportunity and will administer its policies in a manner that treats each employee and applicant for employment on the basis of merit. Certified Group will take affirmative action to seek out qualified applicants without regard to race, color, religion, sex, national origin, age, handicap, or veteran status.

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Overnight shift
• Weekends as needed

Application Question(s):

• Are you authorized to work in the United States?
• What is your desired hourly pay rate?

Shift availability:

• Night Shift (Required)

Work Location: In person

Salary : $17