Transportation Coordinator

CFS Transportation (CFS) is a leading Non-Emergency Medical Transport (NEMT) company located in National City, CA. We serve all of San Diego County, and we are looking for an industrious, energetic, and experienced bilingual full-time Transportation Coordinator (TC) to provide client-facing customer service, coordination and problem solving in our partner health center facility in Vista.

The TC is responsible for collaborating with CFS and our partner clinics’ staff to organize NEMT transportation for the elderly and medically fragile program participants. As such, TC’s serve a crucial role by doing their jobs effectively and by representing CFS to our partner clinic. Daily duties of the TC include (but are not limited to):

• scheduling and organizing daily transportation
• coordinating transportation in person, over the phone and via email
• attending daily team meetings and relaying critical information to CFS dispatch and management
• interfacing with partner clinic management and staff to address transportation-related issues
• interfacing with partner clinic program participants
• implementing CFS and partner clinic policies with CFS driver staff
• assisting CFS management with daily scheduling
• other assigned duties as needed

The ideal candidate is intelligent, clever, and well organized, with an ability to solve problems and multi-task in a fast-moving environment. The ideal candidate operates independently with high attention to detail, has strong written and verbal communication, time management and problem-solving skills, and is driven to develop and grow in their role. Essential to the position is teamwork, personal integrity, the ability to work in a fast paced, ever- changing environment, and to effectively handle multiple priorities with a calm, professional and positive attitude.

Candidates will be evaluated on the following attributes:

Attitude:

• Helpful and friendly demeanor with a willingness to learn and accept constructive criticism
• Desire to deliver consistently excellent service
• Ability to work both independently, and to collaborate positively with the team

Written Communication Skills:

• Knowledge of proper grammar and professional tone in written communications
• Ability to create accurate MS Office docs, memos, emails, reports, etc.

Verbal Communication Skills:

• Active and attentive listener with a consistently positive and professional tone
• Ability to communicate effectively with internal and external clients via telephone and in-person

Organization Skills:

• Efficient and effective planning, scheduling, and filing
• Ability to multi-task on several projects at a time
• Maintains an organized workspace to facilitate efficiency and overall quality control
• Able to work independently over long periods of time within a specific scope and expectations

Time management:

• Punctual and reliable. Meets deadlines and readjusts priorities as necessary
• Plans days for productivity

Attention to detail:

• Produces consistently excellent and error free work products

Problem-solving:

• Flexible and proactive: is able to think quickly and creatively
• Open to asking for help and collaborating with team members

Technology:

• Exceptional computer skills
• Microsoft Office suite (especially Outlook)
• Ability to learn software packages utilized by the industry

Hours: Full-Time Position: 40 hours/week (Monday-Friday) – 8:00 am to 5:30 pm. Mandatory all-staff trainings/meetings are generally held once-monthly in National City for two (2) hours on a Saturday morning.

Compensation: $18.00 - $21.00/hour (depending on experience), paid weekly

Educational Requirements: High school graduate (College experience is desirable)

Bilingual Requirements: Written and verbal fluency in English and Spanish is required

Other: Ability to type 45 words/minute, work on your feet or sitting for long periods of time, perform routine physical activity, and lift 25 pounds

To schedule an appointment to apply, please call (619) 901-1388.

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Paid training
• Vision insurance

Schedule:

• Monday to Friday

Language:

• English and Spanish (Required)

Work Location: In person

Salary : $18 - $21