Site Reliability Support Analyst - IIB

Site Reliability Support Analyst - IIB

Position Description
This position will be a part of a new domain support team overarching the existing support teams across the Corporate and Investment Banking Portfolio.

Candidates must be willing to work second shift hours and Saturdays on rotation.

Candidates must be willing to work out of one of the following locations:
1. Pittsburgh, PA
2. Birmingham, AL
3. Cleveland, OH
4. Columbus, OH

Candidates must have experience with IBM Integration

Your future duties and responsibilities
• P1 Incidents - Triage, escalate to Level 2 for resolution, Engage Critical incident Manager
• P2, P3 & P4 Incidents - Triage, Troubleshoot, Recover or Escalate based on SOP, Knowledge based articles
• End-to-end event handling responsibilities from acknowledgment to closure
• Dashboards, CA7 jobs monitoring includes initial triage, analysis before escalating to the next level or engaging application teams
• Tracking the automation work and engage the application teams for development
• Perform technical validations in production after any infrastructure (or) application maintenance activities
• Provide periodic application health reports to Leadership team
• Participate on P1 and Customer Impacting P2 Incident bridges
• Process 95% of events and incidents, escalating within the team for additional support
• Make technical decisions, resolve events/incidents
• Escalate issues in a timely manner
• Find automation opportunities and work to completion
• Create and maintain knowledge-based articles to support troubleshooting

Required qualifications to be successful in this role
• IIB
• Basics of F5, Session Management, URL, LDAP/Access Management
• MQ
• Batch Jobs, CRON Job, Distributed, CA7
• Database and SQL/Toad usage
• Basic knowledge of Servers including: Tomcat, Apache, WAS, ESI
• Distributed Application, SOAP/REST/API, Web UI
• Experience with Dynatrace, Grafana, TrueSight, and ServiceNow, Evoylvyn, APIGEE, OCP, Humio/logs

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $84,000 - $165,300.
At CGI, we call our professionals "members" to reinforce that all who join our team are, as owners, empowered to participate in the challenges and rewards that come from building a world-class company. CGI's benefits include:
• Competitive base salaries
• Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category
• 401(k) Plan and Profit Participation for eligible members
• Generous holidays, vacation, and sick leave plans
• Comprehensive insurance plans that include, among other benefits, medical, dental, vision, life, disability, out-of-county emergency coverage in all countries of employment;
• Back-up child care, Pet insurance, a Member Assistance Program, a 529 college savings program, a personal financial management tool, lifestyle management programs and more

#LI-KK2

Insights you can act on

While technology is at the heart of our clients' digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today - one of the world's largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI - where your ideas and actions make a difference.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.