What are the responsibilities and job description for the Product Support Representative - Key Accounts position at Chadwick-BaRoss, Inc.?
JOB DESCRIPTION The Product Support Manager is responsible for the day-to-day oversight of the Parts and Service Departments of the Branch. This individual will assume responsibility for the orderly, coordinated, and professional operation of the Parts and Service Departments on a daily basis, including all facility and vehicle-related responsibilities. This role will be reporting to the General Manager. WORKSHIFT Monday – Friday, 8:00 AM – 5:00 PM WHAT’S IN IT FOR YOU?
- Competitive salary
- Competitive health and benefit plan
- Competitive matched retirement savings program
- The opportunity to join a continuously growing organization with focus on Diversity and Inclusion
- The opportunity to work with an industry leader in heavy equipment WHEN YOU JOIN US YOU WILL;
- Demonstrate leadership in all aspects of the operation.
- Manage both parts and service employees to accomplish the company’s growth, quality, and profit objectives.
- Resolve employee and customer issues and complaints.
- Attain all company goals, both financial and non-financial.
- Demonstrate exceptional communication skills with all employees, vendors, and customers.
- Oversee the completion of annual reviews for all parts and service department employees.
- Assure customer satisfaction.
- Oversee all branch safety matters, including monthly meetings, audits, safety training, OSHA compliance, DOT regulations, including Drug and Alcohol testing.
- Ensure the log for Ongoing Employee Training and Education is complete and updated.
- Oversee and monitor Asset Management; perform a review of WIP levels, review warranties, and complete annual budgeting and forecasting requirements. OUR IDEAL CANDIDATE HAS;
- Minimum 10 years of experience in the Heavy Equipment Industry.
- Demonstrated history of profitable results at the branch level and knowledge of product support practices, administrative practices, and general financial knowledge.
- Bachelor’s Degree in a business-related field. Experience will be considered in lieu of a degree.
- A valid driver’s license and is willing to use their own vehicle for company business.
- Excellent organizational and time management skills in order to handle multiple and sometimes conflicting tasks.
- Ability to work with minimal supervision regarding time management and customer assignments and have the ability to consistently make sound, ethical decisions in challenging and potentially stressful situations. Chadwick-BaRoss, Inc. and Thompsonrolec Enterprises is an Equal Opportunity Employer and welcomes all qualified individuals to apply regardless of race, gender, gender identification, sex, sexual orientation, disability, national origin, armed-services status, age, or any other classification protected by local, state, or federal law. Accommodations are available on request for candidates taking part in all aspects of the selection process. Powered by JazzHR
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