Operations Specialist

CHAGEE (pronounced CHAH-jee) is a premium tea bar operator with over 4,000 locations globally.

We are a next-generation tea beverage brand that inherits a rich cultural heritage of tea stretching across several thousand years. We are one of the earliest regional teahouse chains positioned as the purveyor of Tea Culture_._ Our mission is to refresh and reintroduce the lifestyle of tea to the world, as the leader in tea beverages since 2017.

Overview:

Elevate your career with CHAGEE as an Operations Specialist, specializing in a myrdiad of responsiblities from store openings to supporting Operational excellence. With over 4,000 stores across Malaysia, China, Singapore, and Vietnam, and a staggering 100 million cups of tea served monthly, Chagee is now expanding to the US market. This is your chance to be part of an exhilarating journey as we deliver the taste of authentic tea culture to America.

What you'll do as our Ops Specialist/Area Manager:

• Regularly track and present progress reports and manage the completion of store openings, adjusting the achievement path according to progress

• Analyze and report to management the actual completion of the store opening progress for which you are responsible

• Responsible for coordinating the issues of various departments during the store opening process (including the handling and follow-up of departmental licenses)

• Assist in undertaking the operating strategies of subsidiaries and achieving the comprehensive operating indicators of corporate and subsidiaries on a monthly/quarterly/annual basis

• Assist in the optimization and maintenance of the operating system in the area under its jurisdiction, effectively maintain and manage franchisees, continuously improve store profitability, ensure that store QSCF and various operating indicators meet the requirements of corporate and relevant national institutions, and continuously improve and optimize

• Assist in hiring for stores, training operation team members and creating / leveraging tools in place for promotion and certification for store employees

• Assist in undertaking and implementing the standards, processes, norms, systems and other requirements of corporate and its subsidiaries for store operations, and optimize them locally, providing suggestions and support corporates operational strategies

• Assist in the horizontal communication, coordination and overall planning of the internal and corporate cross functional departments of the subsidiary

• Complete other tasks assigned by superiors

Experience you need to be successful:

• Bachelor's degree in Business or a related field.
• 5-7 years experience in a QSR environment or related field
• Proficiency in Microsoft Office; POS knowledge a plus
• Exceptional project management skills, with the ability to juggle multiple priorities and deliver high-quality work under tight deadlines.
• Excellent communication and collaboration abilities,
• Strategic mindset with a focus on
• Keen ability to navigate ambiguous situations with a way-maker mentality

Don't miss out on this incredible opportunity to be at the forefront of CHAGEE's expansion into the US market. Join us in shaping the future of premium tea culture and creating unforgettable experiences that will captivate American tea enthusiasts. Apply now and be part of something truly extraordinary!

Characteristics

Type of Contract

Full time

Salary

Between US$60,000.00 and US$85,000.00 per year

Salary : $60,000 - $85,000