What are the responsibilities and job description for the Customer Service Supervisor position at ChalkTalk SPORTS, Inc.?
Position Summary
Responsible for all aspects of customer interaction for this fast-growing e-commerce business. Organize and follow-up on all customer points of contact. Ensure all customer interaction by the organization meets or exceeds the company's set expectations of its customer centered culture.
Company
Primary Responsibilities
- Manage all CRM correspondence from multiple websites (customer emails and messages)
- Assist customers with orders at all stages, including custom, bulk and special requests
- Supervise incoming calls with other team members and provide assistance to ensure correct implementation of policies and procedures
- Oversee returns and exchanges
- Internal point of contact for all customer service related policies and procedures
- Lead and organize all outbound calls to customers with orders in house
- Initiate and manage all shipping occurrences (damages, claims, re-shipments)
- Calmly and professionally handle all customers and provide timely feedback to management regarding customer concerns
Required Skills
- Excellent customer service skills (friendly, courteous and helpful)
- Effective listening and communication skills
- Good organizational and time management skills
- Ability to analyze and solve problems effectively
- Accurate; consistent attention to detail
- Thorough; ability to follow through until completion of task(s)
- Excellent problem solving and decision making skills
- Ability to work with team members from various departments to accomplish daily goals
- Capability to function in a fast-paced, high pressure environment
Basic Qualifications
- Minimum 1-3 years experience with e-commerce customer service/customer service call center, or equivalent applicable business experience
- College degree or equivalent work experience
- Proficient in Microsoft Word and Excel, and Google Docs
Job Type: Full-time
Pay: $40,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Ability to Relocate:
- Norwalk, CT 06854: Relocate before starting work (Required)
Work Location: In person
Salary : $40,000
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