Job Overview:
We are seeking a dedicated Call Center Representative to join our team. The ideal candidate will be responsible for handling inbound and outbound calls in a fast-paced customer service environment.
Responsibilities:
- Answer incoming calls and respond to customer inquiries
- Provide information about products and services
- Resolve customer complaints and issues
- Maintain customer records by updating account information
- Follow communication scripts when handling different topics
- Identify and escalate priority issues
- Route calls to appropriate resources
- Conduct data entry and ensure accuracy of information
Skills:
- Strong analytical skills to assess customer needs and provide appropriate solutions
- Excellent communication skills to interact effectively with customers and team members
- Prior experience in customer service is preferred
- Proficiency in Spanish is a plus
- Professional phone etiquette for clear and respectful communication
- Fluency in English; multilingual abilities are beneficial
Join our team as a Call Center Representative to engage with customers, provide exceptional service, and contribute to our dynamic work environment.
Job Type: Full-time
Pay: $754.69 - $908.88 per week
Schedule:
People with a criminal record are encouraged to apply
Ability to Commute:
Work Location: In person
Salary : $755 - $909
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