What are the responsibilities and job description for the Customer Service Agent position at Chaney's Used Cars Inc?
Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company! You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you’ll love, we highly encourage you to apply.Compensation:
35000
Responsibilities:- Find patterns in customer complaints and bring them to the team for improvement
- Maintain customer accounts and update with new account information as needed
- Reply to incoming calls from customers including products and service questions, general information, and complaints
- Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
- Make sure each customer’s complaint is addressed with care and precision to achieve full customer satisfaction
- Excellent active listening, interpersonal, and communication skills
- Must have graduated high school, received a G.E.D. or equivalent
- Experience working in a customer-oriented atmosphere
We have been in business selling good quality used cars for over 60 years. We are looking to add to our team someone who is motivated, friendly, and who wants to grow with our company.
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