Bilingual specialist
Job Posting for Bilingual specialist at Channel Fusion
Job Summary : We are seeking a dynamic and customer-focused Bilingual Customer Program Specialist to join our Co-Op Operations Team.
The successful candidate will be a motivated self-starter with a strong work ethic who possess excellent organizational skills, demonstrated professional written and oral communication skills, dedication to client service and support as well as the ability to multitask.
Responsibilities :
Customer Relationship Management and Support
- Provide exceptional phone, email, and chat French / English customer support for our client’s Co-Op programs.
- Utilizes knowledge of client program guidelines and business rules to review, form independent judgments, determine compliance, and process incentives claims within service level agreements.
- Being part of a culture of performance and continuous improvement and collaborating with internal team to optimize delivery of support and service.
Qualifications
- AA Degree in Business, Accounting or related field.
- Bachelor’s Degree in Business Administration or Communications preferred.
- Proven track record of excellent customer service.
- Detailed oriented and strong organizational skills.
- Provide a high level of service to both external and internal customers and clients.
- Ability to work independently and in a team environment to foster a strong working environment.
- Possess problem solving qualities, ability to prioritize and adjust to the circumstances, and a high degree of efficiency in time management skills.
- Strong math skills, attention to detail and proficiency in MS office products including Word, Excel, and Outlook are highly desirable.
Last updated : 2024-06-04
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Job openings at Channel Fusion
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