What are the responsibilities and job description for the Customer Service Analyst position at Channel?
We’re looking for a Customer Service Analyst to join our team!
The Customer Service Analyst position will function as the primary point of contact for customer concerns regarding any questions they may have on their contractual agreement. This individual will act as a liaison between the end Customer and Channel Partners Capital. You will be responsible for customer communications as well as preparing necessary documents, updating the CRM, and coordinating inter-departmental responsibilities.
The best candidates will be self-motivated, team-oriented, and eager to be a part of a rapidly growing business. We are looking for someone with strong problem-solving skills and the ability to multi-task who is professional, analytical, and organized. Looking for someone with 3-5 years in a high-volume corporate customer service environment with Excel and CRM experience.
Who is Channel?
We are a leading provider of equipment finance and working capital funding solutions for small businesses. Utilizing customized technology and business processes, a strong balance sheet, and risk analytics, Channel provides single source financing that supports third-party originators and their customers who have business growth opportunities and a need for capital.
Since its founding in 2009, Channel has originated over 16,000 transactions funding over $1-billion and is one of a limited number of full-service, non-bank lenders successfully filling the gap in small business credit availability. Channel has five office locations in four states and has ranked among the 500/5000 fastest-growing private companies in the U.S. by Inc. magazine for 10 consecutive years.
Why should I apply?
Channel empowers and trains team members at all levels to make quick decisions in service to our relationships and ensuring the flexibility and nimbleness required to compete in today’s marketplace. Channel is the perfect workplace for those who are motivated and have a desire to be part of a fast- growing, agile, and multi-faceted organization where you can make a difference every day.
The company offers a rewarding and flexible work environment and encourages innovation and team member development. Benefits include medical and dental plans plus HSA, 4 weeks PTO, an employer-match company 401K plan, life insurance, long-term disability insurance, and a hybrid schedule.
The Legalities
Channel Partners is an equal opportunity employer. We consider all qualified applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, national origin, disability, veteran status, marital status, family status or any other basis prohibited by law. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Job Type: Full-time
Pay: From $50,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Referral program
Experience level:
- 3 years
Shift:
- Day shift
- No nights
Weekly day range:
- Monday to Friday
- No weekends
Work setting:
- Hybrid remote
- In-person
- Office
Experience:
- Customer Service in a corporate environment: 3 years (Preferred)
Work Location: One location
Salary : $50,000 - $-1