What are the responsibilities and job description for the Customer service position at Charles Schwab?
Position Type : RegularYour OpportunityAt Schwab, youre empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together.
Schwabs service team is at the heart of our firms commitment to helping clients own their financial futures. In this exciting role, youll learn to educate clients about investment strategies, trading tools, market mechanics, and retirement choices.
Youll engage with, and be an advocate for, clients when answering inbound calls, taking ownership, and tackling complex issues to offer the best possible solution.
If you are eager to pursue a career in finance, enjoy working in a team setting, and share our passion for serving clients - this role is for you.
We offer a competitive pay and bonus package. Starting compensation for this location begins at $47,300 during training plus an annual bonus opportunity of 10% of your base pay and other eligible earnings.
Employees have the potential to increase their total compensation to $54,200 ($49,300 base, plus 10% bonus opportunity depending on individual / corporate performance) within their 1st year upon obtaining the required Licensing and achieving performance-based pay increases.
What you haveIf youre not a finance expert, thats okay! People coming from many different experiences have found tremendous success here at Charles Schwab.
Successful candidates will have a growth mindset, a willingness to learn, and a passion for serving others. At Charles Schwab, we strive to make a difference in people's lives through our innovative solutions and world-class service.
Required QualificationsFlexibility to work any day, time, or shift to accommodate 24 / 7 contact center needs Preferred Qualifications Previous customer service experience Previous client relationship experience Bachelors degree or higher in Finance, Economics, or related field from accredited universityAbility to adapt to changes in the market and business Eagerness to learn about finance Passion for service to clients Motivation to learn about the securities industry, including the basic principles of equity, option, and mutual fund transactionsRobust communication, influencing and client engagement skillsDesire to be part of a supportive and collaborative teamProven success navigating multiple computer applications#CampusWhats in it for youAt Schwab, were committed to empowering our employees personal and professional success.
Our purpose-driven, supportive culture, and focus on your development means youll get the tools you need to make a positive difference in the finance industry.
Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you both today and in the future : 401(k) with company match and Employee stock purchase planPaid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positionsPaid parental leave and family building benefitsTuition reimbursementHealth, dental, and vision insurance
Last updated : 2024-03-08
Salary : $49,300 - $54,200
