Primary Objective
The Patient Access Specialist provides exceptional customer service to CEENTA patients and referring providers through effective telephonic and virtual communication.
Essential Functions
The essential functions for the position include:
Core Competencies
Accountability
Our mission is to be the premier eye, ear, nose, and throat group providing comprehensive, quality, and ethical healthcare to all in the Carolinas; to provide a favorable environment for the delivery of healthcare; and to provide for the wellbeing of the physicians and the employees of Charlotte Eye Ear Nose & Throat Associates, P.A.
Supervisory Responsibilities
The Patient Access Specialist reports to the Manager, Patient Access.
This position has no supervisory responsibilities.
Education and Experience
High school diploma or equivalent required. Minimum of one year related work history and Epic EHR experience preferred.
Work Environment
The Patient Access Specialist functions in a corporate call center. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines. The call center can be loud and distracting at times, so the ability to focus and stay on task is of paramount importance.
Position Type and Expected Hours of Work
This is a full-time position with hours dependent upon call volume, Mondays-Fridays.
Physical and Mental Requirements
Physical Demands:
Travel
No travel is expected for this position.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. In addition to those essential functions identified above, individuals in this position are also responsible for performing other duties or tasks that may be assigned. CEENTA retains the discretion to add or change the essential job functions of this position at any time without notice.
A Typical Day in the Position
As a Patient Access Specialist in the call center, you will answer an average of 115 - 125 incoming calls per day to address patient needs such as scheduling, rescheduling, or canceling appointments, relaying messages to providers and their staff, and answering general patient questions. Generally, the Patient Access Specialist is the first point of contact for patients of CEENTA, so it is imperative that they greet each caller with a pleasant tone and polite disposition.
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