Bridal Store Manager

At Charlotte’s Weddings, our mission is to help brides feel beautiful, confident and at ease while creating a personalized and memorable gown shopping experience. We are looking for an individual who will fit our core values, mission, and vision as a company. We want someone that is confident, positive, hungry to learn and grow, bring energy and excitement to the team and our customers, and thrive to give more. We have been serving brides for over 30 years with multiple locations. Individuals who want to become strong leaders in the industry please send your cover letter and resume.

SUMMARY:

This position is responsible for maintaining a positive and productive environment for employees and customers, upholding Charlotte's brand and core mission, and assuming leadership of the team to reach sales goals and objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage employees daily; keep staff on task, monitor quality of work, and daily tasks.
• Monitor employee conduct. Make sure all staff are following policies and procedures set forth in the employee handbook; speak to any employee not abiding by set policies.
• Manage the “customer journey” by monitoring appointment tracking and follow up daily: assigning appointments, monitoring stylists’ pre-appointment communication, confirming appointments, monitoring follow up tracking and communication after appointments, etc.
• When assigning appointments, keep staffing and overall sales goals in mind. Touch base with Operations Manager when necessary.
• Conduct weekly staff meetings with guidance/support of Operations Manager.
• Conduct continuous training modules planned by/with Operations Manager.
• Conduct employee check ins on a need basis and communicate with Operations Manager.
• Assist in conducting new hire training when necessary.
• Provide feedback to Operations Manager to help set sales goals for other stylists, and assist stylists in meeting said goals.
• Monitor and grow store revenue to meet the organization's goals. Assist Owner/Operations Manager to help meet said goals.
• Lead and manage trade shows/fashion shows.
• Lead styled shoot fittings, model scheduling, and vendor partnerships.
• Point person on all customer issues; determine course of action with the Leadership Team on the best way to handle customer complaints/issues and communicate directly with the customer.
• Determine staff schedule one month in advance. All time off requests will be submitted to the Store Manager and Operations Manager for review/approval.
• Monitor the cleanliness of the store and maintain expectations of store readiness with staff.
• Monitor all store supplies and communicate ordering needs to Owner/Operations Manager when necessary to keep the store running smoothly.
• Continue to uphold the responsibilities and key attributes of a Bridal Stylist by taking appointments and meeting your individual sales goals set by the Owner/Operations Manager.

KEY ATTRIBUTES:

Leadership:

• Be an example of positivity, strong communication, respect, and upholding all other aspects of the core values of the company.
• Take initiative and stay on task.
• Be detail-oriented and organized in completing tasks.
• Demonstrate that you are not above your fellow team members by pitching in on daily tasks when possible.
• Delegate tasks with kindness and respect when applicable (ask, don’t tell your team members to help with things).
• Coordinate with the Operations Manager when customer or staffing issues arise to help find solutions, instead of complaining about them and/or letting team members complain about them.

Positivity:

• Stay positive in stressful situations without annoyance or frustrations.
• Keep the energy up and be the cheerleader for the team, even if we’re having a hard day and we aren’t closing where we should.
• Be flexible and willing to adapt when the schedule changes and/or when the needs of the customer or the needs for the day have changed.
• It is your responsibility to turn the conversation from negative to positive if a stylist or other team member is being negative.
• Remind stylists of their strengths and encourage them with positive affirmations to instill confidence in them.
• Look for solutions for the team or for customers to overcome obstacles, instead of complaining about them and/or letting your team members complain about them.
• Treat all team members and customers with the same respect, despite their position, orientation, ethnicity, or personal circumstances (i.e. budget, wedding timeline, taste, etc.).

Communication:

• All communication with team members and customers should be positive and uplifting.
• Give timely and constructive feedback that will help stylists in meeting their objectives and goals and uphold the mission and values of the organization.
• Be open to receiving feedback.
• Always be polite: please and thank you go a long way!
• Demonstrate positive assertiveness when communicating with team members, focusing on being honest, empathetic and direct.
• Demonstrate appreciation and a willingness to communicate with employees in a way that meets their values.

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Shift:

• Day shift

Ability to Relocate:

• Redding, CA: Relocate before starting work (Required)

Work Location: In person

Salary : $50,000 - $70,000