Account Manager, Demand

Who we are:

Chartboost is the leading in-app monetization and programmatic advertising platform. We reach a global audience of over 700 million monthly active users and process over 90 billion monthly advertising auctions. The Chartboost SDK is one the most widely integrated mobile ad SDKs and through the Chartboost Exchange, Ad Network, DSP and other services, we empower mobile app developers to build businesses, while connecting advertisers to highly engaged audiences.

Chartboost is hiring an Account Manager for our Demand team. Developer Relations is a critical part of the success of our in-app developer marketing platform, and build on our position as leaders in a fast-paced and innovative industry. Your role is to manage a book of business and to grow and manage developer partnerships. You will partner closely with leadership and your team to ensure collaboration with the goal of managing developer partners closely and up-selling Chartboost products and features effectively.

This is a job for someone who is a self starter, who enjoys working closely with clients.  You thrive in a collaborative and energetic environment. You have accomplishments under your belt and the ability to organize and drive.

Impact you will make:

• In the first month, you will learn about our clients. You will understand their products and play their games as well as help them to troubleshoot on calls and in meetings.  Within the first quarter, you will become proactive with each client's goals, needs, helping with new product integrations, improving performance, and increasing the ROI of each developer you talk to.
• In addition to being the main point of contact for our clients, you will also work closely with our internal teams at Chartboost (product, bizops, adops, support) to maximize the impact you have on your clients and with that secure Chartboost as the leader in mobile ad tech.
• Manage multiple large advertiser accounts from EMEA, analyzing data and campaign settings to troubleshoot problems for clients.
• Analyzing product integration, optimizing product performance, and troubleshooting technical or business inquiries.
• Be accountable for client satisfaction and leverage our products to drive ROI for our initiatives.
• Understand the client’s business goals, anticipate future needs and help determine ideal solutions. Manage the clients' expectations at all levels, attend and direct client meetings Demonstrate a consultative approach in addressing client needs.
• Liaise with our internal technical teams regarding any highly technical queries, and provide customer support.
• Lead trainings to enable clients to effectively use our products.
• Assist some of our largest clients with campaign creation, optimization assistance, and revenue maximization as needed.
• Visit mobile (gaming) conferences in EMEA and meet clients for business reviews every quarter

Who you are: 

• You have 3 years of experience working at a high tech, mobile, gaming or performance marketing company background in Account Management
• You are very comfortable with Excel
• You're resourceful. If you don't know the answer, you won't rest until you find it.
• You know how to turn a customer into a Chartboost promoter. When they’re done with you they’ll have tweeted & told all their friends that Chartboost is awesome
• You’re not an engineer, but you’re comfortable speaking with technical audiences (you know what API, SDK, and CSS stand for)
• You love learning, you love helping people, and you want to get people excited to use Chartboost
• You are a tech-savvy person who learns fast and thinks on your feet
• You have excellent verbal and written English communications skills  
• A strong and proactive planner, collaborator and organizer, a stickler for details and a master of multi-tasking
• A can-do "make it happen" attitude - you are comfortable making decisions with little supervision or direction

The following experience would be a plus:

• Working in client services role at a mobile gaming or tech company.
• Fluency in other languages such as Spanish, German or Hebrew
• You are a gamer and understand the mechanics of games

Perks:

• The opportunity to help build a company with the original team
• Work in an incredible, centrally located office near Dam Square, easily accessible by public transport
• Transportation reimbursement
• Free daily lunch, drinks, snacks and game room
• 26 days of paid time off per year
• Competitive salary with bonuses based on performance
• Team building events
• The opportunity to help continue to build a company with the founding team
• Restricted Stock Units (RSUs) - you will have a stake in the future success of Chartboost and Zynga

More about us:

We are proud of the product we've built and appreciate the impact it has on other people's businesses and lives. We want to be surrounded by people who are always finding opportunities to try something new and grow. We love data and anything that helps drive intelligent decisions and always design with the user in mind.  Sounds like a fit? Join us, and be part of the team that will change the future of mobile gaming!

We are an equal opportunity employer — we celebrate diversity and are committed to creating an inclusive environment for all employees and make our hiring decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.