What are the responsibilities and job description for the J1 - Bell Clerk position at Chatham Bars Inn International Acct?
We invite you to join the high-energy team at Chatham Bars Inn, a Forbes Travel Guide Five Star Hotel on Cape Cod, Massachusetts with 25 oceanfront acres, 217 rooms and suites, five restaurants, boating, a private beach, full-service spa, 8-acre farm and endless recreation activities. Open year round, the Inn is a five-minute stroll from Chatham’s charming Main Street and within a short drive of all Cape Cod has to offer.
The role of the Bell Clerk is to provide the utmost in guest service while ensuring that the guest’s arrival, welcoming, and hotel orientation is handled efficiently and professionally. The Bell/Valet Attendant is responsible for but not limited to adhering to and practicing the Chatham Bars Inn Service Standards that include Leading Hotels of the World, Forbes, and AAA. Additional responsibilities include: • Greeting the guest upon arrival • Smile and greet guests in a welcoming manner and use the guest’s name • Assisting with their luggage • Escorting the guest to their room or assisting with luggage delivery • Provide room orientation in addition to hotel orientation via maps and directions • Assisting with guest inquiries • Maintain a professional appearance at all times
REQUIREMENTS: • Superior customer service skills • Ability to multi-task • Ability to work well in a fast-paced environment • Strong attention to detail and organization • Well-groomed • Able to stand for long periods of time during shift(s) • Able to move heavy luggage items easily • Previous experience preferred but not necessary