Solutions Engineer

Position Summary: 

Chatmeter's Solutions Engineers are responsible for driving all technical sales and designing solutions architecture for customers and prospects. The Technical Solutions Engineer (TSE) will primarily be focused on driving revenue, but is also heavily involved in driving company strategy, roadmap, and internal education. These initiatives require someone highly collaborative, and comfortable coordinating cross-functionally with product management, engineering, and marketing teams. 

This Solutions Engineer will be responsible for presenting and demoing Chatmeter’s solutions and services. In addition, this person will partner with the development team to drive value for our business - including managed services, product roadmap, and implementation engineering. The solutions team is relied on for thought leadership, and the TSE will help generate training videos, documentation, and define processes.

The ideal candidate is a skilled listener with innate curiosity that understands the value of “why,” and recognizes that “why” almost always comes before “how” and “what”.  He or she must have the personal qualities to thrive in a fast-paced sales environment and have the unique ability to gain a 360-degree view of our business to become a creative and technical marketer with the ability to drive revenue for Chatmeter.

A person in this role is also familiar and experienced with Cloud technologies, SaaS, Solution design, Software Development methodology, Security, Architecture, and Integration and is comfortable and well-versed in presenting to customers and partners with the purpose of showcasing Chatmeter as a key differentiator and addressing initial questions, concerns, and obstacles to subscribing to our SaaS platform.

• Ability to deliver value-based Software as a Service (SaaS) product demonstrations to potential customers illustrating the usefulness of the product or service and how it may suit the customer better than competing products
• Prepare and deliver technical presentations explaining products, services, and integration options to existing customers
• Provide industry thought leadership within sales meetings, client meetings, webinars, trade-shows, etc.
• Confer with customers and engineers to determine system integrations and requirements (BI, CRMs, API integrations) and map them to the proper Chatmeter solutions.  
• Assist with RFP responses, draft  Statement of Work documents, review and edit contracts around technical details (SLAs, security protocols, software development processes), etc. 
• Collaborate with sales teams to understand customer requirements and serve as a subject matter expert on calls 
• Advise customers on how best to use the products or services provided
• Capture customer feedback and must-have requirements and document them to share with solutions and product management teams.
• Collaborate with the design, engineering, or research and development to determine how products and services could be made or modified to suit the needs of the customer
• Assist with product training of new sales personnel
• Generate training videos, documentation, and assist in defining processes
• Stay up to date on company literature, competition, and market trends via attendance/participation in-house training, travel & contact w/relevant in-house and external engineering, management, industry specialists, trade journals etc.

• Minimum of 3 years in technical selling and consultancy - being able to work with a range of different advanced products to meet a customer’s needs (similar roles include but are not limited to Sales Engineer, Pre-Sales Engineer, Solutions Consultant, Pre-Sales Consultant, and Solutions Design)
• Proficiency working with and able to triage REST APIs
• Experience with writing/optimizing SQL queries, Amazon Redshift, Data Visualization tools like Tableau, Domo, PowerBI, Google Data Studio
• Experience with current LocalSEO and Technical SEO best practices
• Experience with HTML and CSS fundamentals 
• Skilled listener with innate curiosity
• Ability to communicate effectively with varying personas from marketing departments to engineering departments
• Must be passionate about innovative technology, technical sales, and articulating value to customers and prospects
• Ability to troubleshoot technical issues to produce a working outcome or in order to provide internal teams your investigative findings
• Ability to manage several projects simultaneously, work with many different salespeople and support other TSEs where needed
• Comfortable working with system integrators and client based developers
• Enjoys working with customers and is comfortable interacting with C-suite executives

Who We Are

Established in 2009, Chatmeter now analyzes billions of customer reviews, social media mentions, and sentiments from hundreds of sources to help businesses keep a pulse on all of their locations. Fortune 5000 companies rely on Chatmeter’s expertise in multi-location brand management to make confident business decisions that provide a competitive advantage at every location. From search rankings to business listings, store pages, and more, Chatmeter is the trusted solution for driving traffic and revenue to local businesses in over 40 industries including retail, healthcare, financial services, real estate, food services, and automotive. 

Chatmeter is a fast-growing company and we’ve been recognized on both the Inc. 5000 and the SaaS 1000 lists. That growth has a lot to do with our ability to provide customers with not only a great product but great service as well, just check out our 4.4-star rating on G2 Crowd.

When it comes to working at Chatmeter, you should know we promote within, embrace diversity, celebrate our wins, and are dedicated to building a company culture where employees can thrive.  This is probably why Chatmeter was recently named one of San Diego’s Best Places to Work by the San Diego Union-Tribune. Want to be a part of a company that cares about your success just as much as our own? Apply today.

Benefits & Perks:

-Hybrid & fully Remote opportunities

-Comprehensive benefits package including medical (100% employee coverage), dental/vision

-401(k) and company match 

-Additional resources for Health and Wellness.

-Commuter and Transit pre-tax benefit program

-Flexible vacation time, with no accruals or wait

-11 Company holidays plus:

-Community Service Day

-Birthday Day off

-Sick time

-$100 monthly stipend for cell/internet costs

-Virtual gatherings and team building

-Monthly team activities and Quarterly events

Salary : $95,000 - $105,000