What are the responsibilities and job description for the Customer Service Call Center Agent position at Check City?
Purpose:
To effectively recover outstanding debt while providing exceptional customer service that encourages repeat business and word or mouth product and service promotion. Locating and notifying customers of delinquent accounts by telephone to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements if customer fails to respond; keeping records of collection and status of accounts.
Company Overview
Since our first store opened in 1986, Check City has earned a reputation as a friendly, honest, and valued provider of convenient financial services. With more than 65 stores located in multiple states, Check City offers hundreds of thousands of loyal customers an impressive range of financial services, exceptional customer service, comfortable and inviting stores, and the peace of mind that comes from working with an established national company with a solid reputation.
Preferred Skills & Qualifications
- Excellent verbal communication and active listening skills
- Computer literacy and the ability to type 25 wpm and 10-key
- Good judgment and intermediate problem-solving skills
- Good time-management skills, and the ability to work with a team
- Knowledge of basic financial principles
- Call Center, Sales, and Customer Service experience (preferred)
Additional Requirements
- Requires regular and consistent attendance and punctuality.
- Must be 18 years of age or older
- Must have a high school diploma or GED
- Must have the ability to work a ROTATING schedule
- Shifts will range from 8:00am-8:00pm Monday-Saturday
- Days off vary and may even be split
- Must be willing to work in the Summerlin Area (NW)
- Must be able to work in a seated position in a semi-enclosed cubicle
