What are the responsibilities and job description for the VP, Account Management position at Checkr?
As the VP, Account Management, you will provide strategic leadership and support to you will lead an account team responsible for driving revenue growth, value, and strengthening partnership with our largest strategic customers. You will be a strategic leader who works closely within the Revenue team, other departments, and senior leadership to develop an operating cadence, programs and an engagement model to consistently delight our rapidly growing customer base leading to world class renewal and growth rates. You will work with a cross functional team supporting Checkr’s largest customers that succeed through collaboration, grit, and constant learning. You will also partner directly with the customer’s leadership team through polished communication and strong executive presence, allowing you to act as a trusted advisor and advocate while seeking out opportunities for growth and expansion within our named customer base.
Job Duties and Responsibilities:
- Build and lead a world-class Account Management team
- Create company-wide culture of customer centricity and growth through cross-departmental collaboration (marketing programs, product roadmaps, financial forecasting)
- Drive growth outcomes through increased renewal rates, upsell/expansion and reduced churn
- Define and optimize sales cycles with our largest customers
- Influence future lifetime value through relationships, value selling, identifying key areas of growth and customer advocacy
- Collaborate with team members to develop key metrics, including engagement, member feedback, and cost savings, to help predict and improve customer retention and expansion
- Set the strategy for customer account growth, and execute on the strategy by owning the growth number for the account base
- Partner closely with the executive leadership team to set and execute on go-to-market plans
- Work closely with key internal stakeholders to ensure cross functional coordination, revenue recognition and alignment of KPIs.
- Provide analytics and reporting for the revenue team, including forecasting, pipeline analysis, quarter and year-end reports, board slides, performance to quota, deal tracking and close rates.
- Drive accountability, ownership and grit through rigor and best practices within our key account base.
What you bring:
- Combined 7 yrs of previous enterprise sales leadership and strategic account management experience
- Highly comfortable navigating ambiguity of a maturing organization
- Track record of creating innovative and sound strategy for growth within existing customer base.
- Ability to work cross functionally to gain consensus from multiple stakeholders and ability to lead major change efforts requiring cross functional leadership collaboration.
- Strong executive presence and communication skills
- Strong people management skills and background
