What are the responsibilities and job description for the Customer Support Representative position at Chemtreat?
ChemTreat is immediately hiring a Sales and Customer Support Representativein the Richmond, Virginia area.
ChemTreat (a Danaher company) is a leading science and technology innovator committed to helping our customers solve complex challenges and improving quality of life around the world. We design large-scale industrial water treatment programs to help improve operating efficiency, protect equipment assets, and meet environmental goals.
Awarded World’s Best Employers, Fortune’s Most Admired Companies, Best Employers for Diversity, New Grads, & LGBTQ, and voted Best of the Best by Black Employment & Entrepreneurial Magazine.
Benefits:
We hire the most talented people and empower them with resources & technology to do what’s best for the companies we serve and for our planet. In addition to 401K & comprehensive medical benefits, including vision & dental that start on day one, we also offer:
- Tuition reimbursement to grow your career
- Family benefits like adoption Reimbursement, 8-weeks paid parental leave
- Unlimited, trackless paid time off allowing for flexible schedules & work-life balance
- Associate Resource Groups, and more!
Responsibilities
- Support the sales force to resolve situations
- Problem solves delivery issues, probe and fact find for key elements and track orders to delivery
- Place accurate phone orders (40-50 daily) and electronic orders (10-15 weekly)
- Responsible for all account maintenance: account contact information, pricing information, address changes, notes, etc.
- Follow the escalation procedure for outstanding tasks
- Review customer Purchase Orders (PO) for order entry
- Ability to understand lean manufacturing metrics as they relate to daily performance measures
Qualifications
- Associate’s or bachelor’s degree preferred
- 2-3 years of business and/or customer contact center experience preferred
- Analytical skills, business knowledge, and strong written and verbal communication skills
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
If you’ve ever wondered what’s within you, there’s no better time to find out.
APPLY NOW!
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
- Work from home
Experience level:
- 2 years
- 3 years
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Education:
- Associate (Preferred)
Experience:
- Business: 2 years (Preferred)
Work Location: In person
Salary : $20 - $22
