Player Services Representative

Cherokee Casino South Coffeyville is seeking a Player Services Representative to join our Electronic Gaming department. In this position, you will turn winning tickets into smiles by efficiently cashing out guests and smoothly processing jackpots! You are responsible for creating a vibrant and welcoming atmosphere where guests can truly revel in the experience!

What You'll Do

• Celebrate guests' big wins by efficiently and accurately handling electronic game (e-game) jackpot payouts, ensuring all paperwork (including IRS forms) is neat and complete.
• Master the ins and outs of our various e-game machines so you can guide players toward their perfect match - whether it's a thrill-seeking adventure or a casual spin.
• Be a problem-solver! Tackle minor hiccups like ticket jams, printer issues, and reel tilts to keep the fun flowing seamlessly.
• Create a vibrant atmosphere! Greet guests with a smile, engage in friendly conversation, and ensure everyone feels welcome and excited to play.
• Maintain a clean and organized gaming space by keeping chairs tucked in, clearing trash, and sanitizing machines for a comfortable experience.
• Be a whirlwind of assistance! Respond promptly to machine alerts and be there to help guests whenever they need you.
• Stay updated on our exciting promotions and events so you can answer any questions with a smile. Bonus points for suggesting must-try restaurants and local attractions!
• Keep a watchful eye for responsible gaming practices. We prioritize player safety and expect you to report any suspected underage gambling activity.
• Embrace our company culture by adhering to all departmental and company policies, including Title 31 and MICs.

You're a Perfect Fit If

• You possess top-notch customer service skills that blend professionalism with friendliness, ensuring every guest feels welcome and like a VIP.
• Confident cash handling is your superpower, securing both funds and guest happiness with every accurate payout and transaction.
• You navigate computers and casino systems with ease, accessing information and operating efficiently to keep the fun flowing.
• Confident cash handling skills for accurate payouts and transactions keeping funds and guests secure.
• Long periods on your feet are no match for your boundless energy. You keep the vibe vibrant and the tempo upbeat throughout your shift.
• When it comes to paperwork, your attention to detail is legendary. You ensure federal and state forms are complete and accurate, leaving no room for errors.

What We Offer

• Stay well with affordable healthcare, telemedicine, and wellness programs.
• Access dental, vision, and extra savings through flexible spending accounts.
• Peace of mind with life and disability insurance, plus free EAP support.
• Invest in your future with a generous 401(k) company match (up to 6%).
• Enjoy paid time off for vacation, sick leave, and beyond.
• Welcome new arrivals with paid maternity/paternity leave.
• Earn extra as an hourly employee through our quarterly incentive program.
• Public Service Loan Forgiveness (PSLF) program eligible employer.
• Customize your benefits with optional insurance add-ons.

Requirements & Work Environment

• We welcome candidates with a High School Diploma/GED and 6 months of related experience, or a mix of education and experience that shows you're up for the challenge.
• This role requires you to be on the move all day, standing and walking for over 7 hours. Think of it as your daily dose of adventure, exploring the casino floor and assisting guests!
• You'll be lifting, carrying, pushing, pulling, and reaching - mastering the art of juggling tasks while keeping a smile on your face.
• While most objects weigh under 25 pounds, occasional heavier items might require a team effort. We believe in teamwork, so don't worry, you'll never be alone!
• The environment is comfortable, with occasional smoke and lively noise adding to the vibrant atmosphere.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Experience:

• Customer service: 1 year (Required)

Shift availability:

• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person