What are the responsibilities and job description for the Executive Host Asian Marketing - Gold Strike position at Cherokee Nation Businesses?
- Evaluate customers’ casino activity to provide corresponding incentives and may have the authorization to approve a minimum number of comps and allowances (i.e. room, food, beverage, event tickets, promo chips, free play, airfare, or discounts).
- Assist in maintaining and developing the property’s customer base through meeting and interacting with customers.
- Ensure customers from assigned regions are greeted upon check-in & check-out and provide personalized service throughout their stay to the satisfaction of the customer.
- Process customers’ reservations by using VIPR/AUTOCAB, OPERA & PATRON management systems.
- If authorized, grant marker authorization limits to qualifying customers.
- Attend special event functions when appropriate to promote marketing efforts and greet customers.
- Maintain highly confidential customer information by enforcing the privacy of all guests and limiting requests for information about such guests in accordance with company policies.
- Resolve customer disputes and complaints to the satisfaction of the customer and the company.
- Comply with all local laws, Title 31, and attends all the mandatory compliance and training sessions.
- Perform other job-related duties as assigned.
- Bachelor’s degree or equivalent experience.
- One (1) year of prior relevant experience.
- Ability to effectively communicate in Vietnamese
- Two (2) years of hotel operations, casino marketing, VIP services, or table games.
- Previous experience working in a similar resort setting.
CERTIFICATIONS, LICENSES, AND REGISTRATIONS:
Gaming license/registration as required by jurisdiction(s)
- Able to work in a fast pace environment.
- Able to work as a team with co‐workers.
- Demonstrates excellent customer service skills.
- Demonstrates savvy interpersonal skills to effectively communicate with all business contacts.
- Shows flexibility in working a variety of shifts.
- Demonstrates and maintains a professional, neat, and well‐groomed appearance adhering to MGM Resorts International Marketing standards.
- Able to travel domestically or internationally if necessary to meet existing customer base.
- Must be able to communicate effectively in English, in both written and oral forms.
- Regularly scheduled hours: Work Days and Work Hours vary by business demands.
- Other – Must be flexible if needed for occasional work outside of normal business hours.
- This is not intended to include every duty or responsibility of the job nor is it intended to be an all‐inclusive list of the skills and abilities required to do this job.
This position may require strenuous physical activities and exposure to pipe, cigar, and/or cigarette smoking. An ability to work a flexible schedule, including extended hours, weekends, and holidays may also be required.
Physical/Sensory Requirements & Work Environment Form
This is a required checklist for attachment to Position Descriptions. It clarifies the smallest components of the mental and physical requirements of the job. Check all areas that are essential in performing the job, according to the essential functions section in the position description guidelines. Signatures are to be obtained at the time of the interview for the position.
Salary : $66,600 - $84,400