Salary Resume Critique Job Openings

Help desk technician

Chesapeake Containment
Crouse, NC Full Time
POSTED ON 5/21/2024

Entry-Level Help Desk Technician

Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you!

In this role, you will be the first line of defense for our users' technical needs. You will provide exceptional customer service while troubleshooting and resolving a variety of IT issues.

Responsibilities :

  • Respond to user inquiries by phone, email, chat, or in person
  • Troubleshoot common hardware and software problems
  • Maintain hardware inventory and ensure documentation is up-to-date
  • Reset passwords and maintain user accounts (as applicable)
  • Research solutions to complex issues and escalate unresolved issues to senior technicians
  • Document procedures and solutions using internal systems
  • Provide clear and concise instructions to guide users through problem-solving steps
  • Maintain a positive and professional demeanor at all times

Qualifications :

  • Fluent in both English and Spanish is a plus
  • Excellent communication and interpersonal skills
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
  • A working knowledge of computer hardware and software is a plus
  • Ability to work independently and as part of a team
  • Willingness and ability to obtain CompTIA A Certification within a year
  • Ability to learn quickly and adapt to new technologies

Benefits :

  • Competitive salary and benefits package
  • Opportunity to learn and grow in a fast-paced environment
  • Gain valuable experience in the IT field
  • Be part of a supportive and collaborative team
  • Health, dental and vision insurance available
  • 401k with employer match
  • Paid Time Off

We are looking for a highly motivated and enthusiastic individual to join our team. If you are ready to launch your IT career, we encourage you to apply!

Please submit your resume and cover letter to hr@ccsliners.com.

PI9ff302437ac2-26289-34405183

Last updated : 2024-05-21

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

Sign up to receive alerts about other jobs that are on the Help desk technician career path.

Click the checkbox next to the jobs that you are interested in.

Income Estimation: 
$62,231 - $77,451
Income Estimation: 
$68,806 - $85,607
Income Estimation: 
$53,399 - $66,703
Income Estimation: 
$62,231 - $77,451
Income Estimation: 
$45,361 - $55,948
Income Estimation: 
$53,399 - $66,703

Sign up to receive alerts about other jobs with skills like those required for the Help desk technician.

Click the checkbox next to the jobs that you are interested in.

  • Computer Troubleshooting Skill

    • Income Estimation: $52,464 - $67,119
    • Income Estimation: $53,399 - $66,703

  • End-User Training Skill

    • Income Estimation: $47,086 - $64,705
    • Income Estimation: $47,574 - $63,828
Employees: Get a Salary Increase
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Not the job you're looking for? Here are some other Help desk technician jobs in the Crouse, NC area that may be a better fit.

IT Help Desk Technician

ICS Managed IT Services, Gastonia, NC

Help Desk Technician, Tier II

The Hiller Companies, Hickory, NC

View More Jobs