What are the responsibilities and job description for the Night Auditor - DoubleTree Pittsburgh Downtown position at Chesapeake Hospitality?
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Overview
Doubletree by Hilton Hotel & Suites Downtown Pittsburgh is pleased to share this exceptional opportunity with experienced, energetic, self-motivated person to join our team. This beautiful 342 room property is at the heart of the downtown area, a half-mile from PPG Paints Arena – home to the NHL's Pittsburgh Penguins. We're blocks from Steel Plaza Station, providing rail access to PNC Park, Heinz Field, and South Shore entertainment district.
Position Summary
The Night Auditor is responsible for providing attentive, courteous and efficient service to all guests in the hotel.Checking in and checking out guests of the hotel, in the hotel's continuing effort to deliver outstanding guest service.
Responsibilities
- Greet, check-in and checkout guests approaching the Front Desk in a friendly, efficient and courteous manner and in accordance with company, hotel and brand standards.
- Answer guest inquiries about hotel services, facilities, restaurants, transportation, entertainment and hours of operation in a timely manner.
- Resolves guest challenges and takes appropriate action to ensure 100% guest satisfaction.
- Build rapport with rewards members and returning guests
Qualifications
- 6 months of front desk experience strongly preferred.
- Experience in a hotel or other customer service-related field required.
- Computer experience with basic proficiency in Microsoft office and hotel property management systems required.
- Ability to attend to guests, associates and management in an attentive, friendly, courteous and service oriented manner which requires strong customer service as well as written and oral communication skills.
Benefits
We offer competitive wages and benefits that include:
PART-TIME BENEFITS
- 401k retirement plan
- Life Insurance
- Long Term & Short-Term Disability Insurance
- Discount travel program
- Growth opportunity in an evolving organization, and much more.
FULL-TIME BENEFITS
- Medical, Dental & Vision Insurance
- Flexible Spending Account
- 401k retirement plan
- Long-Term & Short-Term Disability Insurance
- Life Insurance
- Tuition Reimbursement
- Paid Time Off
- Holiday Pay
- Discount travel program
- Growth opportunity in an evolving organization, and much more.
Career Growth
FRONT OFFICE CAREERTelephone OperatorConcierge AttendantBreakfast Room AttendantReservations ManagerGift Shop AttendantParking Attendant / Valet / Shuttle DriverReservations AgentSwimming Pool GuardtoFront Desk Agent / Night AuditortoFront Desk / Night Audit SupervisortoFront Office ManagertoRooms Division Manager / Director of Guest ServicetoGeneral Manager / Assistant General ManagertoCorporate Operations Or cross-train to any other department or position!
Work Authorization, COVID-19, EEO and ADA Information
Applicants must be authorized to work in the United States.
COVID-19
We are committed to the health and safety of our associates and guests, and we adhere to CDC guidelines as well as state and local laws.
EEO/ADA Statement
Chesapeake Hospitality is an equal employment opportunity employer, and all employment decisions are based on merit and the business needs of the company, and not race, color, citizenship status, national origin, ancestry, gender, sexual orientation, gender identity, age, religion, creed, disability, marital status, veteran status, genetic information, or any other factor protected by law.
We comply with the law regarding reasonable accommodation for employees who qualify for accommodation. If you need an accommodation to complete an application, please contact the Human Resources office of the hotel/restaurant to which you are applying.