Customer Service Advocate

Our Opportunity

Chewy, the fastest growing e-commerce retail businesses in the market today, is seeking Full-Time motivated and confident Customer Service Representatives (CSR)- 2nd Shift to join our amazing Customer Service team in Hollywood, FL! This role will entail “Wow-ing” our pet-parent customers and business partners with stellar customer service. Our Team Members are committed to providing an incredible customer experience.

Interested in joining the team? We are looking to hire immediately for our upcoming training class. The right candidate will have an infectious personality, a desire to engage in meaningful conversation, the ability to think critically and on-their-feet in the moment, and a passion for genuinely helping others

What You’ll Do

• Engage directly with customers who contact us for a variety of topics ranging from helping them shop for a new pet, to finding that perfect chew toy, or even problem-solving when everything doesn’t go as planned. (This will primary be via inbound phone calls, but sometimes requires outbound follow-up, sending an email, or other forms of communication)
• Research and problem-solve to determine appropriate solutions for the customer and follow-up as needed to resolve issues.
• Operate with understanding, active listening, patience, empathy and kindness to customers and Team Members alike.
• Go above and beyond to “Wow” our customers. We aren’t looking for order-takers or script-readers – we’re searching for those who can engage with our customers and think critically to help customer find the right products, set up their accounts, track down orders and sometimes get creative with solutions
• Operate with a willingness to learn. We share feedback, we get feedback and we operate in a culture of being open-minded to grow. Many of our Team Members have grown into other roles and leadership positions, so having a long-term career focus is ideal
• Help customers over the phone (sometimes other channels as needed) with a variety of topics, primarily using our internal computer software and systems to research solutions and document their accounts, so being detail-oriented is critical.

What You’ll Need

• 1-2 years working in a customer focused environment
• Demonstrate excellent communication skills (written, verbal, and listening)
• Ability to mult-task (i.e. talk on the phone while navigating on the computer and taking notes)
• Operate with ownership, be a self-starter, and have a strong attention to detail
• Proficiency with Microsoft Outlook
• High school education or equivalent
• Critical thinking skills
• Demonstrated ability to multi-task and perform well in a face paced environment
• Ability to adapt to change in accordance with the business needs of the comp
• Flexibility to shift schedule and work overtime as needed by the business unit
• Must bring proven ability to maintain confidentiality and secure sensitive information
• Must be able to pass background check
• Show up for work! Come on time and be committed to be your best.
• Position may require some travel

If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact HR@Chewy.com.

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