Client Relations Support Associate

The Client Relations Support Associate observes and reports trends, changes and new opportunities to assist the organization to properly plan and execute business strategies. Assists in maintaining and growing current market share and grows new sources of business sufficient to support the business plan.

1. Supports CommonSpirit Health at Home’s mission to make the healing presence of God known in our world by improving the health of the people we serve, especially those who are vulnerable, while we advance social justice for all. Our mission aligns and supports with that of our parent health system; supports CommonSpirit Health and CommonSpirit Health at Home’s values, strategic goals and high standards of customer service; consistently lives People First Behaviors; and follows the policies and procedures of the organization.
2. Adheres to the Corporate Compliance Program, including confidentiality of HIPAA protected health information. Maintains confidentiality of patient information. Develops and maintains influential relationships with key customer sources, such as long term-care facilities, through regular contact and follow up procedures. Manages contacts professionally, efficiently and with strong communication skills.
3. Develops and maintains accurate files on each key referral source to provide the location with client information needed to build strong client and branch ties and deliver customer satisfaction.
4. Effectively presents and discusses the products and services of the organization in a way that conveys an image of quality, integrity and superior understanding of customer requirements.
5. Promotes an open flow of information and education in support of home care and/or hospice goals.
6. Timely and accurately addresses customer and patient questions and concerns.
7. Available to all discharge planners, physicians, social workers and clients to explain private pay, Medicare and Medicaid guidelines, insurance plan benefits, financing options, organizational policies, etc.
8. Meets with patients and caregivers to coordinate services for transition to home and/or assisted living environment.
9. Completes and submits all required documentation in an accurate and timely manner.
10. Picks up orders from long-term care facilities, etc., as needed.
11. Responsible for delivering and picking up documents that need to be signed by a physician for identified accounts.
12. Completes reports detailing field activity and results on a weekly basis.
13. Represents organization in relevant professional organizations and in the community.
14. Follows up on items needed in support.
15. All other duties as assigned.

High school diploma or equivalent

Minimum one year of related industry experience.

Excellent interpersonal and influencing skills.
Excellent communication skills, both verbal and written.
Office personal computer skills.
Priority setting/time management skills.
Customer service competencies of emotional self-awareness, self-confidence, self-control, trustworthiness, conscientiousness, adaptability, innovativeness, self-motivation, drive to achieve, initiative, persistence in pursuing goals despite obstacles and setbacks.