Drive-Thru Director

Key Expectations:   To create a drive-thru experience that is quick and accurate, but never rushed. 

• Activate the Winning Hearts Strategy
• Lead and model our Mission, Vision and Values with team members and guests. 
• Responsible for organization of the drive-thru area; including ipos equipment and clothing.
• Lead, train and support the 4 focus areas of the Winning Hearts Strategy: Clean & Safe Environment, Great Food, Fast & Accurate Service and Genuine Hospitality.
• Build a high-performance team, identifying and coaching leaders.
• Manage a team of 40 , supporting our vision, coaching and holding people accountable to high standards. 
• Provides input on selection, orientation, scheduling and placement of team members (ipos, bagging, window, drinks and desserts, expediting).
• If we are open we are on IPOS.
• Create a quarterly drive thru business plan to execute operational excellence.
• Hold the drive-thru team accountable to all policy standards: timeliness, grooming, cell phones, uniforms. 
• Oversee completion of drive thru team members 30 days and annual reviews.
• Set team goals, share the score visually and celebrate the wins.
• Increase profitability through implementing lean procedures to reduce costs, increase productivity, and manage the inventory process. 
• Meet monthly budgetary expectations assigned by the General Manager. 
• Maintain a clean work environment that ensures and promotes food & team safety. 
• Report all Sedgwick claims to the General Manager within 24 hours . 
• Increase overall restaurant results, working cross-functionally with other department leaders through attending weekly meetings and setting high-level collaborative goals. 
• Execution of daily waste on Q-tally.
• Record transfers into the manager computer.  
• Drive Thru Director and/or Leadership Team responsible for notifying the General Manager/ Admin Coordinator within 24 hours of any equipment or facility repairs.
• Track monthly drive-thru specific CEM scores on the Winning Hearts Tracker and create action plans to improve areas of opportunity.
• Oversee all cash handling processes including: counting drawers/deposit drops, change fund counts,  and open/mid/close counts. 
• Complete the Drive-Thru Experience Evaluation form monthly evaluating where the largest opportunity for improvement is. 
• Ensure at least one team member in the Drive-Thru wears a panic lanyard at all times.