Leadership (Manager, Director)

Leadership is critical to our success at Chick-fil-A Mount Prospect. We expect our leaders to serve and care for our Guests and our Team Members. In exchange, we commit to investing in your personal and professional growth. We believe that our investment in you is a win-win for your future and ours.

Team Leaders and Crew Leaders are responsible for the actions of both Team Members and Trainers, both with guest interactions and their various operational responsibilities.

Expectations

• Work 35 hours a week minimum
• Must meet all the expectations of a Team Member and Trainer
• Be able to earn the respect of co-workers with the intents of servant leadership
• Must be able to directly confront and solve issues that are brought to you
• Must hold certain leadership and attitude qualities:
• Problem-solving mindset
• Big-picture mindset and be able to make small decisions to push the team towards that vision

Key Personality Traits

• Must have developed leadership qualities that will aid in leading either zones or the store during peak and non-peak hours, including making key decisions in stressful situations, high communication with the kitchen and different zone leads, and being able to coach team members through various circumstances through high-stress environments. Must have an energy and enthusiasm that motivates the team to complete assigned tasks efficiently.

Responsibilities

• Lead shifts - You must continually:
• Anticipate problems
• Analyze circumstances
• Allocate resources
• While you are leading shifts, you are often the direct line of communication to Back Of House (or Front Of House), so you must communicate openly, yet respectfully about specific needs and the best way to meet those needs
• Directly impact the culture of your work atmosphere by your every-day actions and attitudes towards other workers and guests
• Support other Team Leaders and Directors during shifts

Team Leader Roles

• Handling guest complaints
• Counting/setting tills, Safe balancing change fund, buying change
• Maintaining appropriate labor points throughout shifts, running breaks at appropriate times
• Ensuring peak hour readiness
• Leading specific zones during shifts
• Opening/Closing operations
• Delegating tasks for operational excellence
• Assessing quality of food and oil throughout the shift
• Fulfilling all catering orders

Successful Leaders will Possess:

• Management Skills
• Decision-making Skills
• A Growth Mindset
• Maturity
• Professionalism
• Friendliness
• Punctuality
• Character
• Hustle
• A Heart to Serve
• Communication Skills
• Coachability

Chick-fil-A Mount Prospect Benefits:

• Fun, Positive Environment
• Competitive Pay
• Complimentary Meals
• Closed on Sundays
• Flexible Schedules
• Paid Time Off
• Health Insurance
• Cross Training and Leadership Opportunities
• Scholarship Opportunities

Why Work at Chick-fil-A?

It's a Great Place to Work - At Chick-fil-A, we consider our team members to be more than just employees; they are highly valued individuals that are partners in our business.

Competitive Pay - Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.

Work Directly With A Chick-fil-A Owner/Operator - The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.

Flexible Scheduling - You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.

Closed on Sunday - All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.

REQUIREMENTS

• Previous customer service experience preferred
• Previous leadership experience an asset
• Hard-working
• Team-oriented
• Friendly
• Honest
• Great customer skills

Our Purpose

Purpose Statement

Working daily to steward our assets for developing the next generation of leaders while making a positive impact on the community we live in

• In 2021 we will uphold our mission statement: “To foster a culture that results in thriving team members, happy customers, and an engaged community by satisfying palates and hearts alike. ” This refined purpose statement clearly encompasses Vikas’ (Operator) desires and motives for impacting our leaders, our team members, and the community as a whole. It Includes life aspects outside of just "business" and focuses on the approach to a healthy and growing life.

Mission

To make 1,000,000 impacts on a yearly basis.

Values

Love People, Serve Unconditionally, and Step Up When Called Upon

Leadership Development Philosophy

• Live: We believe that life here at CFA Mount Prospect extends outside the restaurant, living life together to grow relationships and bonds that last well beyond the restaurant. Spending time together and developing together to be the best version of yourself.
• Learn: Learning how to operate a small business and grow as a leader, in the pursuit of learning what it takes to lead an organization and to be an impactful contributor to the local community.
• Launch: Launching into a desired career field is the goal of all employees and we strive to support this step in a person's life. After being prepared by the live and learn states of the process, the launch is the final step in development in our organization.

Our Promise

Here at Chick-fil-A Mount Prospect we offer a friendly, uplifting work environment; Starting with, a wage of $11 for starting Team Members. We also provide our team members with a variety of discounts including a meal contribution, which ties in with our meal metric, and other services. We care about the future of our team members, which is why we offer scholarships and partner with over 100 colleges and universities to provide tuition aid for students. We want you to succeed, which is why there are personal development plans and career paths available to you through our leadership team. A flexible schedule will support balancing life and work. All of this promise is executed by the leadership team you will be working side-by-side with. While we do not promise an easy job, we do commit to an engaging and valuable experience for your time here at Chick-fil-A Mount Prospect.

Compensation

• Competitive pay, with raises available based on performance
• Health Insurance Offerings
• 25% discount at Chick-fil-A Mount Prospect for immediate family
• Meal contribution at every shift based off of achieved metrics
• Paid Time Off available

Discounts and Other Services

• Access to Chick-fil-A Marketplace, a platform which offers a variety of online discounts and on-site services, including
• Cellular, Automobile, Electronics, Entertainment, and Printing/Shipping Discounts
• Financial, Health and Wellness, Transportation, and Real Estate Services

Community

• Employee Outings
• Christmas/Summer Parties
• Positive and Uplifting Work Culture

Retirement/Insurance

• Health Insurance Available with Operator Contribution

Schooling/Scholarships

• Tuition Reduction in Partnership with Truett McConnell University (Plus 90 Other Universities)
• Scholarships Available from $1,000 up to $25,000
• TMU Business Program Scholarships ($2,500, $1,500, and $1,000)

Hands-on Training

• Business and Managerial Training
• Career Paths
• Potential Travel Opportunities

Your Experience

You will work alongside a certified trainer for four to five training shifts, learning the ins and outs of the business. During this time, we will equip you with everything you will need to know to succeed here. Over time you will be evaluated by a leader, which will make you eligible for scheduled pay raises and promotions. When regulations allow, The Leadership Team will hold seasonal outings for Team Members to gather outside the four walls of our restaurant and do life together.