Service Supervisor Team Member

As a Chick-fil-A Service Supervisor you play a crucial role in the effectiveness of our team members and the success of Chick-fil-A Southside Blvd at the Avenues. In selecting Chick-fil-A supervisor’s, we are looking for hard working individuals who will share our passion for giving our Guests remarkable service and hospitality.

Basic Employee Expectations:

• 18 years or older for Full-Time
• Meets the Availability requirement
• Part-Time
• Available Minimum 3 Week Days for Day or Night Shift
• Available Friday for Day or Night Shift
• Available All Day Saturday
• Works 20-30 hours per week
• Full-Time
• Available Monday-Friday for Day or Night Shift
• Available All Day Saturday
• Works 35-45 hours per week
• Works 35-45 hours per week
• Reliable Transportation
• Coachable (Accepts Criticism)
• Willing to Learn
• Extraordinary Work Ethic
• Working in Hot or Cold Environment

Expectations of a Service Supervisor:

• Work your scheduled shifts and arrive on time every shift
• Arrive for your shift in full uniform: shirt, pants, belt, non-slip shoes, nametag, pen (men must be cleanly shaved, women with long hair should have it pulled back into a pony tail/bun)
• Know the Chick-fil-A purpose and operational standards
• Understand our strategies
• Serve Crave-able Food
• Be Attentive and Courteous to Guests
• Be Surprisingly Fast
• Keep a Refreshingly Clean Restaurant
• Order Accuracy – 100% every time
• Keep a “sense of urgency” and a “pep in your step” when it comes to serving our Guests
• If you committed to a certain availability in the interview, we expect you to hold to that
• Leading their team to deliver a remarkable guest experience during their shift
• Monitoring Labor and making necessary adjustments
• Execution of huddles to ensure all team members are on the same page
• Proactively checking behind team members
• Completing Daily and Weekly Checklists
• Coaching the behaviors of Team Members including:
• Surprisingly Fast Speed of Service
• Execution of Systems
• Proactive Thinking
• Delivering Impeccable Service
• Correcting Register and Cash Management Practices
• Working in a position when necessary

Responsibilities of a Service Supervisor:

• On arrival for your shift, check the plan for your assignment and creating the assignment for others
• Keeping Team Members focused on assigned position and relevant duties, and teaching Team Members their position.
• Always be asking the question: “What is our Guest experience right now?” “What can you do to impact and improve their experience?”
• Keeping your team engaged with guests and their experience.
• Insuring Team Members are proactively helping guests and completing tasks
• Actively