Front of House Manager in Training

Key Expectations:   Responsible for assisting the management team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. 

• Communicate goals in the areas of the Five Critical Success Factors and provide both formal and informal feedback to the team on an ongoing basis
• Activate the Winning Hearts Strategy
• Create quarterly business plan to address six areas critical to the development of the Front of House: 
• Identify potential leaders and help them develop and grow both operationally and relationally.
• Create LEAN processes to better the team and guest experience.
• Hold FOH team members accountable to all policy standards, for example, timeliness, grooming, cell phones, uniforms, etc.
• Work with the training director to develop team members in all areas and systems for areas of focus.
• Ensure we are executing proper procedures in order taking, hospitality behaviors, speed, and accuracy and provide ongoing feedback to team members and Training Director.
• Protect the guest's experience in both areas of the FOH by ensuring packaging, food presentation, and quality meets or exceeds Chick-fil-A Standards
• Ensure FOH consistently and systematically meets cleanliness standards (front counter, dining room drive thru, parking lot, restrooms, etc.)
• Report all Sedgwick Claims to General Manager within 24 hours . 
• Execute a hospitality plan and empower the team to meet daily, weekly, monthly goals and annual goals.
• Ensure Jolt lists are completed daily.
• Partner with Sr. Operations Director to execute training and roll-out of new products
• Ensure speed in all areas of the FOH (drive-thru, front counter, dining room, curbside, etc.)
• Create suggestive selling culture with FOH team members, including upselling to large, new items, etc.
• Submit FOH schedule by Wednesday 11 am for the General Manager to review. 
• Responsible for notifying the General Manager and the admin coordinator within 24 hours of any equipment or facility repairs.
• Support quarterly marketing campaigns (POP), menu boards, and price increases.
• Support in-store marketing, community boards, social media program, fresh flowers, sampling, and surprise and delights, digital offer cards, gift cards, and delight initiatives.
• Oversee completion of FOH team members 30 days and annual reviews
• Record transfers into the manager computer. 

Front of House Manager in Training:

• Must have open availability and work up to 50 hours per week in the restaurant. 
• Must be ServeSafe, Choke, and Allergen Certified. 
• Execute the S.E.R.V.E. Leadership Model.
• Lead the team with enthusiasm and passion.
• 10 Hours of admin per week (Subject to operational needs)