Position Lead

Role Summary: Shift Leaders are responsible for assisting the broader leadership team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. Back of House/Kitchen and Front of House/Guest Experience Shift Leaders are responsible for supervising different team members and processes during their assigned shift.

Dependent upon Front of House or Back of House responsibilities include:

• Ensures that Team Members follow recipes and read tickets to accurately prepare all orders.
• Ensures that Team Members work at a pace to maintain restaurant's established speed of service guidelines.
• Insures that workstations are clean at all times.
• Ensures that cashiers follow cash handling procedures at all times.
• Executes proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures.
• Insures that Team Members monitor dining room, restroom, parking lot and overall facility cleanliness.
• Perform any of the tasks above as needed throughout shift.
• Addresses guest issues that may arise; consults with management regarding complex issues.
• Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.
• Provide feedback to employees regarding their performance
• Communicates employee performance and policy/procedure violations to management for appropriate handling.
• Strictly adheres to all Company policies and procedures and ensure that team members are complying with the same during their assigned shifts

Qualifications/competencies:

• willing to learn new skills
• a strong team player who works well with others
• attention to detail
• ability to multi-task
• uncompromising integrity
• Prior successful experience in a supervisory role is required

Why work here?

• Opportunity - At Chick-fil-A, the Team Member role is more than just a job, it's an opportunity. In addition to working directly for an independent Owner/Operator team members gain life experience that goes far beyond just serving a great product in a friendly environment.
• Flexible Hours - You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
• Closed Sundays - All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
• Competitive Pay - Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
• Leadership Development - Our leaders are invested in seeing you grow and develop, regardless of whether you come onboard as a leader or a team member. We offer a pathway for internal advancement as well as corporate opportunities such as participating in grand openings of other Chick-fil-A restaurants around the country.
• Make a difference in your community - Chick-fil-A Shelton is committed to impacting its community in meaningful way. You can be part of team that will make a tangible impact in people's lives and in a community.
• Additional Benefits for qualifying participants: Health insurance, Vision Insurance, Meal Discounts on shift, college scholarships for those qualify, paid team outings and events throughout the year, uniform provided
• It's a Great Culture in which to work - At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant.