Team Leader

JOB SUMMARY:

To assist the restaurant General Manager and Assistant Manager in the operation of a Chicken Salad Chick restaurant in a manner that will provide our guest with a superb experience, and maintain an invigorating and stimulating work environment for all team members while helping the restaurant achieve its financial objectives. Specific responsibilities will include the areas of Guest Service and Shift Management.

ESSENTIAL FUNCTIONS:

• As the Manager on Duty, ensures compliance with established food standards, food quality, preparation and production by adhering to corporate food handling procedures and policies.
• Ensures that during their shift, appropriate dining room, service area and kitchen procedures are adhered to.
• Trains and counsels hourly team members who work primarily on their shifts or whose initial training will be on their shifts.
• Guarantees the highest level of hospitality and service to all guests at all times.
• Provide coaching of hourly team members during their shift when necessary.
• Ensures compliance with all personnel records, team member schedules and reports.
• Prepares and maintains administrative and financial records as directed by the General Manager.
• Assists the General Manager and Assistant Manager in the daily operation of the restaurant within the budget.
• Ensures that during their entire shift, specials, promotions, and marketing plans are presented according to company procedures.
• Ensures that hours of operation for the restaurant are maintained during their shift.
• Ensures that during their shift compliance with established safety and sanitation procedures and all Federal, State, and local regulations (child labor laws, wage and hour, OSHA, liquor laws, etc.) is met.
• Responsible for decision making in the following areas:
• Team member position assignments
• Disciplinary actions as needed while he/she is the Manager On Duty
• All those decisions required to effectively execute shift operations
• All cleanliness standards are executed at the highest level during their shifts.