Front Desk Clerk

Position Summary:
The Child Crisis Center of El Paso is actively seeking a proficient front desk clerk to oversee receptionist and secretarial duties at our main entrance desk. Responsibilities will encompass managing phone calls, supervising the switchboard, and attending to office needs. As the first point of contact for our company, the front desk clerk plays a crucial role in shaping the initial impression of our organization. We are therefore seeking an individual who epitomizes professionalism and warmth, demonstrating outstanding interpersonal skills. The ability to multitask effectively, combined with excellent communication and organizational capabilities, will be essential qualities for success in this role.

Essential Functions:

• Responds promptly to all incoming calls, efficiently screens them, directs calls to appropriate staff members, accurately records messages, and ensures seamless routing to voicemail when necessary.
• Handles monetary transactions for the Center, including contributions, grants, fundraising events, and parenting classes. Processes payments, prepares deposits, copies checks, and issues receipts.
• Welcomes all visitors warmly, providing assistance by answering inquiries or guiding them to the appropriate staff.
• Receives donations of supplies, clothing, etc., records all donations in the log book, issues donation receipts to donors, and conducts inventory of donated items.
• Facilitates arrangements for monthly meetings.
• Manages incoming correspondence, including mail and emails, sorting and distributing them appropriately.
• Performs general clerical tasks such as printing, copying, mailing, and filing as required.
• Coordinates repair and maintenance services for office equipment.
• Assists in organizing special events, including fundraising, center, and volunteer events.
• Adheres strictly to the personnel policies and procedures of the Child Crisis Center.
• Undertakes any other related duties as assigned by the Executive management Team.

Education

High School Graduate or General Education Degree (GED), Associate's Degree preferred

Experience

3 years or more related experience

SKILLS & ABILITIES

• Ability to read and write well in English
• Knowledgeable in Microsoft Office Products
• Ability to follow instructions clearly and precisely
• Bilingual (English/Spanish)

Certificates & Licenses

None

Other Requirements

Occasional use of own vehicle

PHYSICAL DEMANDS

Physical Abilities Lift /Carry

Stand O (Occasionally) 10 lbs or less C (Constantly)

Walk O (Occasionally) 11-20 lbs F (Frequently)

Sit F (Frequently) 21-50 lbs O (Occasionally)

Handling F (Frequently) 51-100 lbs O (Occasionally)

Reach Outward O (Occasionally) Over 100 lbs N (Not Applicable)

Reach Above Shoulder O (Occasionally)

Climb O (Occasionally)

Squat or Kneel O (Occasionally)

Bend O (Occasionally)

Job Type: Full-time

Pay: $12.00 per hour

Expected hours: No more than 40 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Work Location: In person