What are the responsibilities and job description for the ED Patient Access Tech II position at Children's Hospital of The King's Daughters?
Summary
- GENERAL SUMMARY
- Under direction of departmental leadership, the ED Patient Access Tech II provides clerical and technical support for the patient care team and serves as a patient liaison for medical support services. Responsible for accurate data collection, documentation, and data retrieval with computerized systems.
- ESSENTIAL DUTIES AND RESPONSIBILITIES
- Greets, instructs, directs and assists patients and visitors upon arrival to the service area.
- Facilitates quick book patient registration for patients arriving by EMS, completes authorization data entry and registration of unidentifiable patients utilizing the trauma registration process.
- Works collaboratively with various departments on patient access related information.
- Conducts pre-registration for ED services as appropriate.
- Facilitates communication between ED and Communication Center during emergent and trauma events; communicates with CHKD operator to initiate emergent overhead pages and group responses as instructed by attending ED physician; initiates all calls for consulting needs; coordinates incoming and outgoing calls.
- Coordinates needs between departments such as radiology, laboratory, transfusion services, and inpatient units.
- Assists physicians with order entry as needed, daily reports in a timely manner, and participates in process improvement projects.
- Performs other duties and tasks as assigned.
- LICENSES AND/OR CERTIFICATIONS
- None required.
- MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
- High school diploma or equivalent required.
- Three to five years of related work experience preferred.
- Minimum of six months customer service experience required, preferably in a healthcare setting.
- Medical terminology preferred.
- Interpersonal skills necessary in order to effectively gather and exchange information in both oral and written communications with proper grammar, spelling and punctuation.
- Demonstrated proficiency in computer keyboarding skills required.
- Must be able to multitask and possess sound prioritization skills.
- WORKING CONDITIONS
- Normal office environment with little exposure to excessive noise, dust, temperature and the like. Frequent exposure to communicable disease and moderately adverse working conditions due to performance of certain patient care activities.
- PHYSICAL REQUIREMENTS
- Click here to view physical requirements.
SNGH ED Registration Patient Access Rep I
Sentara -
Norfolk, VA
Patient Access Representative II - Admissions
ECU Health Chowan -
Edenton, NC
ED Tech
Sentara -
Norfolk, VA
