Seasonal Visitor Services Associate

FLSA Status: Seasonal / Part-Time / Non Exempt

Compensation: $15.00 per hour

Reports to: Lead Visitor Service Associate

Summary: Our Visitor Services Associates are the welcoming committee for our museum! They are stationed in our Front Lobby ready to make sure that every family’s experience is off to an EPIC start. This museum expert will answer visitors’ questions and inform them on current and upcoming promotions. The VSA handles all onsite sales for daily tickets, memberships, and periodically provide support for our CMOP Shop. Shifts up to 28 hours per week, occur during weekdays and holidays as well as monthly First Friday evenings, as well as our extended member nights and evening events. This seasonal position will have an employment period between May-August.

Essential Duties and Responsibilities:

Welcome and Acknowledge all visitors to the Museum
Inform families on / enforce all Museum Safety Protocols
Process credit card, cash, and other monetary transactions in a fast-paced environment
Meet Department Revenue Goals by selling Memberships, Gift Cards, and Signature Programs
Promote all current sales and discounts
Refresh the Front Lobby and Admissions Desk by organizing retail items, work supplies, and marketing material
Clean, disinfect, and restage all areas of the Front Lobby
Communicate positively and professionally to co-workers in all levels of the organization
Track guest Lost and Found Items
Assist with program check in
Close / Balance daily cash drawer
Stay up to date on museum policies, exhibits, and events
Other duties as assigned

Qualification/Requirements:

To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Strong interpersonal skills
Creative, with a positive, can-do attitude
Availability on weekdays. Weekends, Holidays, and some evenings for Special Events.
Excellent communication and customer service skills and customer-service orientation
Strong ability to work under pressure and respond to deadlines and changing environments
Experience working with Children and Families
Comfortable in large groups of people
Basic Computer Skills
Basic Mathematic Skills (addition, subtraction, multiplication, division)
Fluency in Spanish and/or other languages desirable

Supervisory Responsibilities: This position has no supervisory responsibilities.

Education/Training/Experience:
High School graduate or GED
Minimum 1 year of customer service and cash handling experience preferred
Must meet requirements of employment background check

Language Skills: Ability to respond to common inquires or complaints with visitors. Fluency in Spanish and/or other languages desirable

Mathematical Skills: Ability to calculate figures and amounts such as discounts as well as basic mathematic skills (subtraction, multiplication, division)

Computer Skills: To perform this job successfully, an individual should have knowledge of basic computer skills; Becoming efficient in Altru through training and usage to successfully meet departmental responsibilities.

Physical Requirements:
The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to remain stationary in front of a computer for up to 8 hours and must have good communication skills (i.e., communicate clearly and effectively) The employee must be able to read fine print. This job also requires the use of a computer and must be able to lift boxes weighing up to 25 pounds.

Environmental Requirements:
Must be able to work in a well-lighted, temperature-controlled work area. May also be exposed to extreme weather conditions with constant ambient noise levels. Must be able to work in open area with other employees. Employee must adhere to current company and CDC pandemic related guidelines.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change, i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments.

CMoP provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. CMoP complies with applicable state and local laws governing non-discrimination in employment.

The Children's Museum of Phoenix is an at-will employer. This means that both you and the museum reserve the right to terminate the employment relationship at any time for any reason with or without notice or reassign you or change your compensation.