Patient Access Representative (Patient/Family Service Specialist)

Job ID

68933

Location

Colorado Springs

Full/Part Time

Full-Time

Regular/Temporary

Regular

Why Work at Children's....

Here, it’s different. Come join us.   

Children’s Hospital Colorado, Colorado Springs is a top-ranked hospital located in a top-ranked city.

With a regional team of more than 1,000 team members, Children’s Colorado has been present in southern Colorado since 2001 and now has team members at five locations providing outpatient specialty care, emergency care, inpatient care and therapy care. Children’s Hospital Colorado, Colorado Springs is the first pediatric-only hospital in the region and includes the region’s only emergency department and operating rooms built just for kids and served by pediatric experts who have dedicated their lives to treating kids – and only kids – and who are directly linked to one of the country’s leading pediatric academic medical centers.

This opportunity gives you the ability to lead a diverse team of pediatric experts at one of the top-ranked children’s hospitals in the nation, according to US News and World Report, while living and being a part of a community that ranks “#1 Most Desirable Place to Live in the U.S.,” according to the US News and World Report.

A career at Children's Colorado will challenge you, inspire you and motivate you to make a difference in the life of a child.

Learn about Children’s Colorado and our culture: https://www.youtube.com/user/thechildrenshospital

Find out more about living and working in Colorado Springs: http://www.choosecoloradosprings.com/

Additional Information

Department: CSH Revenue Cycle

Hours per week: 32, eligible for benefits

Shift: Monday-Thursday 1500-2330

This position will be located primarily in the Emergency Department, but will float to inpatient units and other units of the hospital as needed. This position will have direct patient contact.

Job Overview

The Patient/Family Service Specialist provides administrative support and high-level customer service support to patients, families, internal team members, providers and referring practices. The Specialist provides admission, registration, scheduling (surgery and/or clinic), check in/check out and/or customer service support for providers, patients and families.  Additional duties may include, but are not limited to, collecting copays; performing basic telephone triage duties; copying, scanning and/or filing various documents; and supporting insurance management functions.

Responsibilities

Population Specific Care

No direct patient care.

Essential Functions

An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the functions which the employee may be expected to perform.

Provides non-clinical support of the telephone screening/triage functions.

Provides and obtains signatures for the appropriate treatment consents forms from patients/families.

Provides patient support services which may include scheduling, registration, patient reception, patient check in/out and follow-up visit support.

Supports health insurance management functions by collecting patient insurance information, documenting the patient’s method of payment and/or collecting copays and other payments.  May also include supporting referrals and pre-authorizations and benefits/eligibility determinations.

Obtains and documents patient demographic information.

Receives inbound and/or places outbound patient calls in order to schedule appointments or surgeries, complete registration functions and to route calls as appropriate.

Performs data entry functions, including entering patient demographic information and patient updates in a medical records system.

Conducts patient and family rounding to ensure patient’s/family’s comfort level.

Provides a high level of customer service support and assistance to patients, families, physicians and other internal/external customers.

Supports patient safety by adhering to all infection control policies and safety guidelines.

Utilizes and remains up-to-date with department office operations and established policies and procedures.

Other Information

SCOPE AND LEVEL

Guidelines: Guidelines are generally numerous, well established, and directly applicable to the work assignment.  Work assignment and desired results are explained by general oral or written instructions.

Complexity: Duties assigned are generally repetitive and restricted in scope but may be of substantial intricacy.  Employee primarily applies standardized practices.

Decision Making: Decisions or recommendations on non-standardized situations are limited to relating organizational policies to specific cases.  Brings non routine issues to supervisor. Problems that are not covered by guidelines or are without precedent are taken up with the supervisor.

Communications: Contacts with the public or employees where explanatory or interpretive information is exchanged, gathered, or presented and some degree of discretion and judgment are required within the parameters of the job function.

Supervision Received: Under normal supervision, within a standardized work situation, the employee performs duties common to the line of work without close supervision or detailed instruction.  Work product is subject to continual review.

Qualifications

EDUCATION – High School Diploma or equivalent.

EXPERIENCE – One year of administrative and customer service experience in an office or clinical setting. 

EQUIVALENCY – A relevant associate or bachelor’s degree may substitute for the required experience on a year for year basis.

Physical Requirements

Ability to Perform Essential Functions of the Job

Audio-Visual: Color Discrimination – Fair

Audio-Visual: Depth Perception – Fair

Audio-Visual: Near Vision: Good

Audio-Visual: Far Vision: Good

Audio Visual: Hearing: Good

Motion: Bend : Up to 1/3 of the time

Motion: Reach up to 1/3 of the time

Motion: Carry up to 1/3 of the time

Motion: Pull up to 1/3 of the time

Motion: Push up to 1/3 of the time

Weight Lifted/Force Exerted: Up to 10 lbs. or more, up to 1/3 of the time

General Activity: Stand/Walk up to 4hrs a day

Use of hands/feet: Precise Motion Function (or fine manipulation)

Work Environment

Equipment: telephone, computers, fax machines, copiers, reading reports/graphs

Exposure: Exposure to blood/body fluid: Occasional

Exposure: Exposure to cold/heat: Occasional

Exposure: Exposure to infectious disease: Occasional

Mental and Emotional Requirements:  Manages stress appropriately

Mental and Emotional Requirements: Works with other effectively

Equal Employment Opportunity

It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation.  Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information.

Salary Information

Annual Salary Range (Based on 40 hours worked per week): $38,895.41 to $58,343.11

Hourly Salary Range: $18.70 to $28.05

Benefits Information

As a Children’s Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, 403b employer match (retirement savings), and a robust wellness program.