Job Posting for Intake Specialist, SFP at CHN Housing Partners

CHN HOUSING PARTNERS

Intake Specialist, Single Family Preservation

This position is accepting applications from candidates located in Cleveland, Ohio, and Detroit, Michigan.

We are a growing non-profit organization based in Cleveland, Ohio that offers its employees a comprehensive benefits package, opportunities to grow within the organization, and the ability to improve the communities we serve.

CHN Housing Partners: CHN is a highly seasoned, nonprofit affordable housing developer, housing service provider and residential mortgage lender that works with its partners to solve major housing challenges for low-income people and under-served communities. Through our partnerships we have developed over 7,000 affordable homes, and each year serve over 60,000 families through a wide array of housing services.

We work in Ohio and neighboring states, including Michigan, to preserve and expand affordable housing, and build equitable communities. By investing in affordable housing, we are investing in families, communities, and the economy. We are investing in the power of the permanent address.

CHN offers the following benefits to its employees: Medical (including dental and vision options), Vacation, Personal and Sick Leave; Paid Maternity/Paternity/Adoption Leave; Paid Holidays; Life Insurance; 401K Plan, and Tuition Reimbursement.

Position Summary: The Single-Family Preservation (“SFP”) Intake Specialist is responsible for providing support to multiple SFP home repair and rehab programs on all aspects of intake duties.

The Intake Specialist identifies key eligibility requirements, enters, and monitors proper data systems, and prioritizes tasks per program guidelines and regulations.

In this role, the Intake Specialist enrolls qualified clients in leveraged programs and partakes in call center responsibilities and communicates status and details-of-program-functions to the applicant. The Intake Specialist will be accountable for assisting suitable applicants in completion of their SFP applications, from providing the application to the client to the appropriate approval stages, to submitting it to the appropriate program team member.

A comprehensive list of essential duties and responsibilities can be found below.

Essential Duties & Responsibilities:

In this role, you will:

Greet new and existing customers over the phone, answering general questions and navigating customer concerns.
Assist with the review of applications for approval and data entry.
Submit client application to the appropriate SFP funding sources.
Use data programs to identify and update required applicant information.
Participate in file management, pre/post job finalization as needed.
Participate in call center for Single Family Preservation Department.
Participate in program meetings to stay up to date on program requirements.
Document all relevant information when interacting with clients, including required, regular communications, in the CRM database.
Communicate regularly with the SFP team, sharing client information as needed and participating in regular meetings.
Guarantee precision in data entry, ensuring information is captured correctly and efficiently.
In keeping the client your priority, offer frequent feedback and strategies on processes and service to your supervisor.
Executes Quality Assurance tasks as designated, ensuring the highest standards of quality and compliance.

Education and/or Work Experience Requirements:

Required:

Education:

High school diploma or equivalent required
Associates degree preferred

Experience:

2 years of customer service experience
2 years in professional office setting
Prior experience working with database system and general office software

Skills:

Excellent written and verbal communication skills
Excellent customer service orientation
Good working knowledge of MS Office, with ability to learn new software
The ability to manage multiple competing priorities
Strong attention to detail

Preferred:

Bilingual in Spanish

Other:

Valid driver’s license, reliable transportation and automobile insurance

Working Conditions and/or Physical Requirements:

Ability to perform essential job functions consistent with ADA, FMLA, and other standards.
Regular and punctual attendance consistent with ADA, FMLA, and other standards.

Why Should You Apply?

You want to be part of an organization where the work you do will have a positive and lasting difference in the community.
Great benefits.
Opportunities for on-the-job training and/or professional development.

M/F/V/D/EOE

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